Md Amirul Islam
Birmingham,uk
Summary
Accomplished Area Manager skilled at driving key performance indicators and sales to achieve budgeted goals. Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory. Reliable Area Manager able to thrive in high-volume, fast-paced environments. Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Area Manager with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Area manager
Tim Hortons
Barningham, Midlands
03.2022 - Current
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Increased sales by 20% by rolling out new promotional strategies across regional shops.
- Transformed underperforming teams into productive, profitable teams, increasing sales by 20%.
Store manager
Tim Hortons
Birmingham, West Midland
06.2021 - 03.2022
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Supervised and led 8 department managers and 60 shop floor employees.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Communicated product benefits confidently and enthusiastically, effectively engaging customers to increase sales likelihood.
Assistant manager
Tim Hortons
Barningham, West Midlands
09.2019 - 03.2020
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Shift manager
Tim Hortons
Birmingham, West Midlands
10.2018 - 09.2019
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Kept employees operating productively to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
Store manager
Pizza Hut
Birmingham, West Midlands
11.2015 - 10.2018
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Supervised and led [Number] department managers and [Number] shop floor employees.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Communicated product benefits confidently and enthusiastically, effectively engaging customers to increase sales likelihood.
- Delivered training and appraisals to build staff performance.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Maintained daily transactions records, enabling diligent financial monitoring and assessment.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Hired, trained and supervised teams of 20+, motivating to meet weekly sales goals through targeted staff mentoring.
- Completed opening and closing procedures each day.
- Created and delivered daily schedule assignments to staff members through motivational team meetings.
Assistant manager
Pizza Hut Pimlico
London, London
06.2011 - 10.2015
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Built customer relationships with consultative sales approach.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Implemented innovative ideas to challenge status quo and drive KPI achievement.
Education
Diploma in Business Management - Management
International School of Business Studies (ISBS) LT
London 01.2012 - 05.2013
Bachelor of Law - Law
Stamford University, Bangladesh
Dhaka 01.2004 - 09.2008
Skills
- Business development and planning
- Sales strategies
- Controlling costs
- Database management
- Talent review
- Product and service expertise
- Mentoring and coaching
- Product knowledge
- Customer service
- Operations coordination
- Staff development
- Employee management
- Just In Time stock control
Languages
English
Fluent
Timeline
Area manager
Tim Hortons
03.2022 - Current
Store manager
Tim Hortons
06.2021 - 03.2022
Assistant manager
Tim Hortons
09.2019 - 03.2020
Shift manager
Tim Hortons
10.2018 - 09.2019
Store manager
Pizza Hut
11.2015 - 10.2018
Diploma in Business Management - Management
International School of Business Studies (ISBS) LT
01.2012 - 05.2013
Assistant manager
Pizza Hut Pimlico
06.2011 - 10.2015
Bachelor of Law - Law
Stamford University, Bangladesh
01.2004 - 09.2008