Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Md Ali Khan

Bengaluru

Summary

Highly skilled Network Engineer with over 2 years of experience at Kyndryl Solutions, specializing in IT service delivery, network systems support, and user experience enhancement. Adept at resolving complex technical issues, including storage systems, servers, and network infrastructure, through proactive problem-solving and effective collaboration with cross-functional teams. Experienced in configuring routers, switches, firewalls, and implementing SAN solutions while ensuring optimal network performance and security. Proficient in Python scripting for process automation and leveraging IT service management tools, such as ServiceNow, to deliver timely and high-quality support. Known for proactively engaging with team members to understand their IT needs, providing training, guidance, and solutions to improve their day-to-day experience and productivity. Committed to continuous improvement and delivering high-quality IT solutions that meet both client and organizational objectives.

Overview

3
3
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification

Work history

Associate Technical Engineer

Kyndryl solutions
Bengaluru
02.2022 - 01.2025

Network Engineer
Kyndryl Solutions | Stakeholder: EY


  • Supported problem and tickets for client support operations, focusing on issues related to storage systems, servers, and network systems.
  • Performed in-depth problem determination and resolution for hardware, software, application, and network-related issues, often collaborating with cross-functional teams to address complex problems.
  • Configured routers, switches, and firewalls, ensuring secure network access and effective segmentation, maintaining network integrity.
  • Implemented and configured Storage Area Network (SAN) solutions, providing efficient and secure data storage capabilities for clients.
  • Developed and executed simple scripts in Python and other languages to automate processes, streamline operations, and minimize manual intervention.
  • Monitored and analyzed network capacity and performance, diagnosing and resolving issues using system logs and data analysis.
  • Utilized IT service management tools and ITIL processes to provide high-quality, timely support, managing multiple tasks and ensuring customer satisfaction.
  • Maintained a focus on continuous improvement, collaborating on projects aimed at enhancing automation and analytics to simplify client operations.
  • Developed and maintained networking documentation, ensuring clear and comprehensive records for all implemented solutions.
  • Proactively engaged with team members to understand their IT needs, providing guidance, training, and solutions that enhanced their day-to-day user experience and increased overall productivity.

Education

Bachelor's of Computer Application -

Integral University

Intermediate - undefined

International Indian school, Jeddah

High School- General - undefined

International Indian School Jeddah Saudi Arabia

Skills

  • Network Configuration & Troubleshooting
  • Microsoft 365 and IT Service Management
  • Firewall & Security Protocols
  • SAN Solutions Implementation
  • Python Scripting & Automation
  • Network Monitoring and Performance Optimization
  • TCP/IP, BGP, DHCP, NTP Protocols
  • Excellent Communication & Team Collaboration
  • User Experience Enhancement & IT Training

Certification

  • Ethical hacking
  • Artificial Intelligence & Machine learning

Languages

English
Hindi
Urdu
Arabic

Timeline

Associate Technical Engineer

Kyndryl solutions
02.2022 - 01.2025

Intermediate - undefined

International Indian school, Jeddah

High School- General - undefined

International Indian School Jeddah Saudi Arabia

Bachelor's of Computer Application -

Integral University
Md Ali Khan