Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Md ahosanul jahid sajib

Md ahosanul jahid sajib

UPTON PARK,united kingdom

Summary

Dynamic and results-driven professional with extensive expertise in luxury fashion sales and outstanding customer service. Demonstrates exceptional multi-tasking capability, adept at resolving queries and handling complaints with precision. Proficient in merchandise promotion, trend awareness, and digital marketing strategies to enhance brand representation. Skilled in sales floor organisation, order fulfilment, and loss prevention strategies, ensuring optimal store operations. Bilingual abilities enhance communication with diverse clientele, while strong knowledge of health and safety regulations ensures a secure shopping environment. Career aspirations include advancing within the fashion industry to drive innovative sales solutions and elevate customer experiences.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Flooor assistant

Cargo Market Hall
25 N Colonnade, London E14 5HD, Greater London
08.2024 - Current
  • Enhanced store appearance with regular floor cleaning and arranging displays.
  • Assisted in setting up promotional displays to highlight special offers or seasonal items attracting more customers interest.
  • Provided product information, leading to informed purchase decisions.
  • Provided feedback on customer preferences and behaviours influencing the store's marketing strategies.
  • Supported colleagues during busy periods ensuring seamless service delivery throughout the day.
  • Assisted customers with their purchases for improved shopping experience.
  • Participated in staff meetings and trainings to enhance skills and knowledge about business operations and products offered in store.
  • Performed price checks for accurate billing at check-out counters.
  • Collaborated effectively with team members to achieve smooth operations.
  • Upheld health and safety regulations in all tasks, promoting safe work environment.
  • Ensured customer satisfaction by providing excellent customer service.
  • Maintained cleanliness of sales area, enhancing the shopping environment.
  • Handled difficult customers professionally, preserving the company reputation.
  • Picked and packed up to 600 orders daily.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Promoted customer loyalty scheme at checkout.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Totalled bills using maths skills and maintained accurate till count.
  • Explained establishment policies to customers and offered advice on selections.
  • Displayed wares in temporary structures at markets to attract new customers.

Receptionist

Hotel Pollobi international
Dinajpur, Birampur /Bangladesh
01.2022 - 12.2023
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Maintained an organised reception area for a professional business environment.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Maintained accurate logs of visitor entries for security purposes.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Reduced waiting times through effective time and resource management.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Offered knowledgeable, friendly support to in-office guests.
  • Maintained reception area stock of important forms and brochures.
  • Received payments for selling products and updated balances in computer.
  • Issued visitor and contractor passes and recorded visits on security system.

Sales assistant

Arong clothing and Fashion
Dhaka, Dhaka / Bangladesh
01.2016 - 09.2018
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Built strong relationships with regular customers for repeat business.
  • Assisted customers with product selection for optimal satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Offered personalised shopping advice to enhance customer experiences.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Utilised excellent communication skills to provide detailed product information.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Improved customer service by efficiently handling queries and complaints.
  • Demonstrated products effectively leading to increased sales conversions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Collaborated with sales managers to meet target quotas.
  • Processed returned or exchanged items and provided refunds to customers.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Maintained accurate records to track cash handling activities.
  • Tagged products quickly and accurately with price tags and stickers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Carried out active selling from initial customer greeting.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Accepted card, cash and cheque payments in POS register system.
  • Inspected products for damages and expiry dates before processing refunds.
  • Prepared invoices for customers with large orders or special sales types.

Education

Bachelor of Arts - English language and literature

Stamford University Bangladesh
Bangladesh
01.2016 - 02.2022

Master of Science - Digital Marketing

Ravensbourne University London
London
05.2024 - 05.2025

Skills

  • Multi-Tasking capability
  • Queries resolution
  • Merchandise promotion
  • Fashion trends awareness
  • Sales floor organisation
  • Sales reporting and tracking
  • Customer service software
  • Bilingual or multilingual
  • Cash handling
  • Customer Service
  • Complaint resolution
  • Barcode scanning
  • Complaint handling
  • Sales proficiency
  • Health and Safety regulations
  • POS operation
  • Product advising
  • Service knowledge
  • First Aid trained
  • Brand representation
  • Store close-down assistance
  • Enquiry and complaint handling
  • Trend awareness
  • Order fulfilment
  • Loss prevention strategies
  • Product knowledge
  • Digital marketing
  • Outstanding customer service
  • Face-to-face selling
  • Luxury fashion sales

Languages

English
Fluent
Bengali
Native
Hindi
Fluent

Certification

I have got an outstanding customer service certificate Award .

Affiliations

Watching documentary and travel.

Timeline

Flooor assistant

Cargo Market Hall
08.2024 - Current

Master of Science - Digital Marketing

Ravensbourne University London
05.2024 - 05.2025

Receptionist

Hotel Pollobi international
01.2022 - 12.2023

Bachelor of Arts - English language and literature

Stamford University Bangladesh
01.2016 - 02.2022

Sales assistant

Arong clothing and Fashion
01.2016 - 09.2018

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Md ahosanul jahid sajib