MD YOUSUF RANA
Shotton,Deeside
Summary
Dynamic and innovative professional with a strong focus on service excellence and creative design. Demonstrates exceptional emotional intelligence and manpower handling capabilities, ensuring effective team management and decision-making. Adept at solving complex problems with a strategic approach, aiming to leverage these skills in a challenging role that fosters growth and innovation.
Overview
3
3
Languages
7
7
years of post-secondary education
10
10
years of professional experience
Work history
Sr. Executive, Administration
Us-Bangla Airlines Ltd.
2020.10 - 2025.05
- Check the daily mail and take necessary action against mail.
- Update all certificate records of engineers.
- License & Training Coordination of All Certifying Staff of the USBA Engineering Dept.
- Correspond with other airlines regarding technical support.
- Raising an invoice for other airlines against technical support.
- Making flying allowance for the engineer
- Coordinate with admin & protocol for the purpose of visa & Work permit of foreign AME’s
- Prepare Invoice of out station technical handling ie (DXB, SHJ, CAN, SIN, DOH) and send it to accounts for payment.
- Update all agreement between Us-Bangla airlines and other airlines
- Collect money of technical support from other airlines and send it to accounts section.
- Process all travel form/ document for domestic or International tour for the duty engineers.
- Prepare all adjustment of pay order & foreign tour expenses
- Prepare all minutes of meeting
- Keep Foreign engineer’s leave status record.
Executive Customer Service
Us-Bangla Airlines Ltd.
2019.11 - 2020.09
- Passenger dealing
- Check-In & Boarding
- Working in the Ramp area to maintain a safe & on-time flight
- Load & trim preparation
- Taking care of VIP, CIP & Wheel Chair and any other special needs of passengers.
- Ensuring excellent customer services are extended to the customer
- Taking care of the physically challenged passenger
- Monitoring mishandled baggage issues
Trainee Officer IE & Planning
Dird Group
2015.09 - 2016.11
- Time Study, Motion study
- Taking capacity study of full-line and line balancing for clean-up bottleneck area.
- Methods developments & analysis as a side of quality & quantity.
- Train up production staff on efficiency.
- Operation breakdown, Operation Bulleting / Layout
Education
M.Sc - International Business Management
Wrexham University
B.Sc - Textile Engineering
Green University of Bangladesh
2016.01 - 2019.01
Diploma - Textile Engineering
Institute of science trade and technology (ISTT)
2011.01 - 2015.01
Secondary School Certificate (S.S.C) - Business Studies
Miapur Hazi Jasimuddin High School
PabnaSkills
- Strong emotional Intelligence
- Manpower Handling
- Strong decision maker
- Complex problem solver
- Creative design
- Innovative
- Service-focused
Languages
Bangla -
Native
English -
Fluent
Hindi -
Advanced
Affiliations
- Traveling , Playing Cricket , Cooking
References
Ashish Mondal
Deputy Manager, Human Resources Department
US-Bangla Airlines Ltd
Email: ashish@usbair.com
Extra Curriculum Activities
Worked as Organizing Secretary of Green university cultural club Worked as Planning secretary of Green University Textile club Worked as Organizing Secretary of Green university cultural club Worked as Planning secretary of Green University Textile club
Timeline
Sr. Executive, Administration
Us-Bangla Airlines Ltd.
2020.10 - 2025.05
Executive Customer Service
Us-Bangla Airlines Ltd.
2019.11 - 2020.09
B.Sc - Textile Engineering
Green University of Bangladesh
2016.01 - 2019.01
Trainee Officer IE & Planning
Dird Group
2015.09 - 2016.11
Diploma - Textile Engineering
Institute of science trade and technology (ISTT)
2011.01 - 2015.01
M.Sc - International Business Management
Wrexham University
Secondary School Certificate (S.S.C) - Business Studies
Miapur Hazi Jasimuddin High School