Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

MD SIFATUL ALAM

London

Summary

Dynamic and resourceful professional with 10 years of experience as a Cluster Manager, grounded in strategic planning and leadership. Highly adaptable with strong problem-solving skills, consistently ensuring customer satisfaction through effective communication and team building. Proficient in inventory management and public relations, with a proven ability to stay calm under pressure and provide constructive feedback. Committed to improving customer service and upselling strategies, with a clear strategic vision for growth in a challenging environment.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Cluster Store Manager

WHSmith
London
01.2015 - 04.2025
  • Oversee the operations and performance of cluster stores locations, ensuring sales targets, profitability, and key performance indicators (KPIs) are consistently met.
  • Develop and execute business strategies to drive revenue growth, improve operational efficiency, and enhance the overall customer experience.
  • Monitor customer service standards, address escalated issues, and implement initiatives to enhance customer satisfaction and loyalty.
  • Carried out day-to-day duties accurately and efficiently.
  • Analyze sales reports, market trends, and competitor activity to identify new opportunities, manage financial aspects, including budgeting, cost control, inventory management and payroll to maximize profitability and minimize losses.
  • Ensure stores maintain high standards of visual merchandising, stock availability, and brand consistency.
  • Conducted regular staff evaluations, providing constructive feedback to foster professional growth.
  • Upheld health and safety standards within the workplace by policy, ensuring a safe environment for employees.
  • Created an inclusive workspace by implementing diversity-friendly policies and practices.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Assistant Bar Manager

American Sports Bar and Grill
London
06.2010 - 08.2014
  • Oversee daily bar operations, ensuring smooth service and a high-quality customer experience.
  • Manage stock levels, ordering, and inventory control to maintain optimal supply while minimizing waste.
  • Develop and implement strategies to drive sales, maximize revenue, and promote special events or promotions.
  • Ensure compliance with health, safety, and licensing regulations, maintaining a safe and legal environment.
  • Handle budgeting, cost control, and financial reporting to optimize profitability.


Education

PGD - Business Management

London College of advanced studies
London
01.2010 - 05.2014

Skills

  • Adaptability
  • Clear communication
  • Team building
  • Constructive feedback delivery
  • Customer satisfaction evaluation
  • Leadership and Accountability
  • Inventory management
  • Customer service and Upselling
  • Strategic visioning and planning
  • Calm under pressure
  • Problem-solving


Affiliations

  • Team sport ,Traveling and Reading business or leadership books

References

References available upon request.

Timeline

Cluster Store Manager

WHSmith
01.2015 - 04.2025

Assistant Bar Manager

American Sports Bar and Grill
06.2010 - 08.2014

PGD - Business Management

London College of advanced studies
01.2010 - 05.2014

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MD SIFATUL ALAM