Md. Shihabur Rahman
Bournemouth,United Kingdom
Summary
Dedicated security professional with expertise in court and public security, access control, and visitor management. Proven track record in customer service excellence, CCTV monitoring, and conflict management. Skilled in incident investigation, report writing, and emergency response. Adept at safeguarding and welfare checks, mobile patrols, and alarm response. Committed to health and safety compliance while mentoring teams effectively. Proficient in Microsoft Office Suite and Guardhouse Incident Reporting System.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Security Officer
Vanguard Security
Bournemouth, England
2022.08 - Current
- Provided security coverage across Dorset contracts, meeting safeguarding daily expectations.
- Delivered reliable guarding across contracts, earning praise from senior management.
- Mentored newly appointed security officers on site needs, procedures, and reporting.
- Supported challenging assignments at supported accommodation and licensed premises events.
- Assisted disabled guests safely into accommodation at holiday parks.
- Built strong client relationships through reliable professionalism during contract transitions.
- Protected residents, staff, and visitors through continuous monitoring and site measures.
- Applied access control while screening visitors against security requirements.
- Monitored CCTV for suspicious activity and investigated incidents promptly.
- Completed internal and external patrols to deter threats and identify issues.
- Recorded detailed incident reports using guardhouse reporting software accurately.
- Performed welfare checks and safeguarding duties to support resident wellbeing.
- Responded swiftly to alarms, emergencies, and security incidents for ongoing safety.
- Coordinated with emergency services and client representatives during incident management.
- Delivered customer service while following strict security procedures each shift.
- Safeguarded approximately 98 residents across 14 supported accommodation properties daily.
- Conducted welfare checks, CCTV monitoring, and patrols while maintaining records.
- Collaborated with support staff to promote resident safety and wellbeing.
- Served as primary door supervisor, keeping a safe environment for 200–250 customers.
- Managed access control, customer safety, de-escalation, and incident reporting.
- Worked with emergency services and completed evacuation drills during busy periods.
- Supported Hoburne Holiday Parks, Tankfest Christchurch, Food Festival, and university events.
- Patrolled wedding venues and delivered commercial static security duties on assignment.
Security Officer
Consortio Security
Bournemouth, England
2022.02 - 2022.08
- Delivered professional security coverage in student accommodation and commercial settings daily.
- Monitored CCTV systems and investigated incidents to identify root causes quickly.
- Responded promptly to alarms and emergencies, controlling access to residential buildings.
Mobile Patrol Security Officer
Kestrel Guards
2021.11 - 2022.01
- Operated independently across multiple commercial sites in Dorset, covering 50–60 miles per shift to deliver key holding, alarm response, and mobile patrol services that ensured site security.
- Performed mobile patrols to monitor and secure multiple commercial properties.
- Managed key holding and promptly responded to alarm alerts at client locations, enhancing overall security measures.
- Executed locking and unlocking procedures for commercial buildings, ensuring effective access control and security compliance.
- Performed security duties at schools to safeguard students and staff during school hours.
- Conducted security screenings and patrols at the airport to ensure passenger safety.
- Worked independently with minimal supervision to ensure security and safety at assigned locations.
- Ensured strict compliance with assignment instructions and client procedures.
Store Assistant
Aldi
2020.09 - 2021.08
- Delivered excellent customer service within a busy retail environment while maintaining high operational standards and supporting daily store operations.
- Customer service.
- Cash handling and reconciliation.
- Stock replenishment.
- Health & Safety compliance.
- Accountability for cash variances.
- Team support during busy trading periods.
General Manager
Natural Kitchen, London
London
2017.01 - 2020.01
- Managed the day-to-day operation of a busy London restaurant leading a team of more than twenty employees.
- Led, trained and motivated a high-performing team.
- Delivered consistently high standards of customer service.
- Managed recruitment, performance and staff development.
- Ensured compliance with Health & Safety legislation.
- Responsible for budgeting, cash control and operational performance.
- Developed excellent communication, leadership and problem-solving skills that continue to support my security career.
Education
BA (Hons) - Accounting
ACCA Diploma - Accounting & Business
AAT Level 3 Studies - undefined
Skills
- Court & Public Security
- Access Control & Visitor Management
- Customer Service Excellence
- CCTV Monitoring & Surveillance
- Conflict Management & De-escalation
- Incident Investigation & Report Writing
- Safeguarding & Welfare Checks
- Emergency Response
- Mobile Patrol & Key Holding
- Alarm Response
- Lone Working
- Health & Safety Compliance
- Team Mentoring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- Guardhouse Incident Reporting System
Certification
- SIA Door Supervisor Licence
- Level 3 First Aid at Work
References
References available upon request.
PROFESSIONAL INTERESTS
DIY and practical home improvement projects, Supporting my son's football development and coaching, Continuous professional development, Maintaining an active lifestyle
Accomplishments
- Recognised by senior management for consistently delivering high standards of professionalism, reliability and customer service.
- Selected to mentor newly appointed Security Officers and support their development across multiple security contracts.
- Received client recognition for going above and beyond normal security duties by assisting a disabled guest safely to their accommodation, demonstrating compassion and professionalism.
- Built strong client relationships through reliability, professionalism and consistently high standards of service, contributing to continuity during a major contract transition.
- Extensive experience safeguarding vulnerable residents through welfare checks, incident management and effective communication with support staff.
- Trusted to work across high-profile contracts including supported accommodation, licensed premises, public events, holiday parks and commercial security environments.
ADDITIONAL INFORMATION
- British Citizen
- Full UK Driving Licence
- Own Vehicle
- Flexible to travel for work
- Available to work weekends when required
- Notice Period: Two weeks
PROFESSIONAL VALUES
I take pride in delivering a professional, respectful and reliable security service. Throughout my career I have been trusted to protect vulnerable people, support colleagues, represent clients professionally and maintain high standards of integrity in every role. I believe security is not only about protecting property, but also about treating every individual with dignity, fairness and respect.
Timeline
Security Officer
Vanguard Security
2022.08 - Current
Security Officer
Consortio Security
2022.02 - 2022.08
Mobile Patrol Security Officer
Kestrel Guards
2021.11 - 2022.01
Store Assistant
Aldi
2020.09 - 2021.08
General Manager
Natural Kitchen, London
2017.01 - 2020.01