MD SARWAR HOSSAIN
Croydon,UK
Summary
Dedicated professional with expertise in front desk customer service and high-volume customer interaction. Proficient in email and inbox management, Microsoft Office Suite, and data entry, ensuring accurate record maintenance and strict confidentiality. Skilled in multitasking within busy environments, with strong written and verbal communication abilities. Adept at building relationships with clients and visitors while coordinating effectively with management and other departments. Committed to enhancing organisational efficiency through excellent time management and prioritisation skills.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Key holder
Poundstretcher
Leatherhead, Bangladesh
2025.08 - Current
- Delivered exceptional customer service to over 200 customers per shift, ensuring a positive shopping experience and quick resolution of queries and complaints.
- Acted as shift leader in the manager’s absence, supervising daily store operations and delegating tasks to team members to maintain smooth workflow.
- Represented the store during area manager meetings, providing updates on performance, stock levels, and customer feedback.
- Handled store opening and closing procedures, including cash handling, securing premises, and updating end-of-day records in the POS system.
Restaurant waiter
Five Rivers Indian Restaurant
Leatherhead, Surrey
2025.03 - 2025.08
- Delivered prompt, efficient service to ensure customer satisfaction.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
Education
Master of Science - Computer Science
Ulster University
London 2025.01 - 2026.02
Skills
- Front desk customer service
- Email and inbox management
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Data entry and record maintenance
- High-volume customer interaction
- Multi-tasking in busy environments
- Confidential information handling
- Written and verbal communication
- Relationship building with clients and visitors
- Time management and prioritisation
- Coordination with management and other departments
Timeline
Key holder
Poundstretcher
2025.08 - Current
Restaurant waiter
Five Rivers Indian Restaurant
2025.03 - 2025.08
Master of Science - Computer Science
Ulster University
2025.01 - 2026.02