Training Associate & Shift Supervisor
Kaan Pete Roi
- Company Overview: Mental health service Provider
- Volunteer:
- Trained Befriender.
- Received 345 calls and provided instant mental support.
- Training Associate:
- Conduct training sessions for new volunteers on active listening, empathy, and crisis management.
- Participate in outreach activities to increase public awareness about the service.
- Shift Supervisor:
- Managed operations during shifts, ensuring smooth service delivery and adherence to organizational protocols.
- Maintained a team of 4 personnel to evaluate calls, ensuring high-quality service and accurate crisis support.
- Coordinated with volunteers to handle incoming calls efficiently, prioritizing crisis intervention.
