MD ARIFUL ISLAM
London,uk
Summary
Dedicated professional with a strong foundation in customer service and leadership, adept at maintaining composure under pressure. Demonstrates exceptional communication and interpersonal skills, fostering effective teamwork and collaboration. Committed to reliability and time management, with a proven ability to adapt to diverse situations and shifts. Aspires to leverage problem-solving expertise in a dynamic environment, contributing to organisational success.
Overview
2
2
years of professional experience
Work history
Volunteer/Student Support Team
London Metropolitan University
london, uk
11.2025 - Current
- Assisted students and visitors during university events by providing information and guidance.
- Helped manage crowds, check registrations, and maintain smooth operations.
- Communicated clearly with people from diverse backgrounds.
Customer Service Associate
Thai Dine
London
12.2023 - 12.2025
- Provide friendly and professional service to guests.
- Work well under pressure in a busy environment.
- Helped keep daily operation smooth and efficient.
- Supported team members during busy hours.
- Build strong communication and teamwork skills.
- Gained valuable customer service experience.
Education
BSc (Hons) - Airline, Airport and Aviation Management
London Metropolitan University
London 10.2022 -
Pearson BTEC Level 3 Diploma - Aeronautical Engineering
Cambrian International Study Center
Dhaka,BD 09.2018 - 06.2020
Skills
- Excellent customer service
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Ability to stay calm under pressure
- Time management and reliability
- Problem-solving
- Adaptable to different shifts and situations
- Leadership
ACTIVITIES
Team sports, building teamwork and leadership skills. Traveling and exploring different cultures. Organizing events or group activities.
Languages
English
Fluent
Bengali
Native
References
References available upon request.
Timeline
Volunteer/Student Support Team
London Metropolitan University
11.2025 - Current
Customer Service Associate
Thai Dine
12.2023 - 12.2025
BSc (Hons) - Airline, Airport and Aviation Management
London Metropolitan University
10.2022 -
Pearson BTEC Level 3 Diploma - Aeronautical Engineering
Cambrian International Study Center
09.2018 - 06.2020