Mckenzie Johnston
Risca East, Caerphilly,Wales
Summary
Hard working and enthusiastic worker, Keen to learn new things and take on the challenges of a new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
Work history
Receptionist supervisor
Celtic Collection
Newport, Gwent
2025.01 - Current
- Supervised front desk operations to ensure efficient guest check-in and check-out procedures.
- Provided training and support to new receptionists, enhancing team performance and service quality.
- Resolved guest complaints professionally, maintaining high standards of service and hospitality.
- Collaborated with other departments to streamline processes and enhance overall guest experience.
- Monitored inventory of office supplies, ensuring adequate stock levels for daily operations.
- Managed telephone switchboard to maintain professional, prompt customer interaction.
- Boosted team morale, improved efficiency through effective leadership and open communication.
Receptionist
Celtic Collection
Newport , Gwent
2024.03 - 2025.01
- Greeted visitors and provided assistance with inquiries to ensure welcoming environment.
- Managed incoming calls and directed them to appropriate personnel, maintaining efficient communication.
- Processed and distributed mail and packages, ensuring timely delivery to relevant departments.
- Maintained clean and organised reception area, contributing to positive first impressions.
- Assisted with administrative tasks, including filing and data entry, to support office operations.
Factory worker
Moller Tech
Risca , Caerphilly
2023.05 - 2024.01
- Operated machinery and equipment to ensure efficient production flow.
- Followed safety protocols to maintain a safe working environment.
- Reported issues and discrepancies to supervisors for prompt resolution.
- Achieved high-quality products with careful handling of materials.
- Adhered to health and safety regulations, promoted a safe working environment.
- Worked well under pressure whilst ensuring attention to detail.
Education
NVQ Level 3 - Hospitality
Work
Newport 10.2025
NVQ Level 2 - Science
College
Newport 09.2020
NVQ Level 2 - Public Services
College
Risca 09.2019
Skills
- Comfortable public speaking
- Multi-Line phone handling
- High-Level professionalism
- Familiarity with gdpr compliance
- Calm under pressure
- Efficient multitasking
- Crisis handling
- Effective time management
- Strong leadership
- Confidentiality maintenance
Accomplishments
- I have received employee of the month a handful of times.
- Documented and resolved guest issues, contributing to positive feedback.
Timeline
Receptionist supervisor
Celtic Collection
2025.01 - Current
Receptionist
Celtic Collection
2024.03 - 2025.01
Factory worker
Moller Tech
2023.05 - 2024.01
NVQ Level 3 - Hospitality
Work
NVQ Level 2 - Science
College
NVQ Level 2 - Public Services
College