Mbombo Kabeya

• Supporting charity events by translating materials for international audiences.
• Streamlining translation projects for the charity, managing timelines and workload efficiently.
• Enhancing overall readability with thorough editing and formatting of translated documents as per specifications.
• Expediting urgent translation requests, ensuring timely delivery without compromising quality.
• Delivering high-quality translations by proofreading and editing final drafts meticulously.
• Conducting thorough research on industry-specific terms to provide accurate translations of highly specialized texts.
• Translated documents from English to Lingala whilst utilizing French language skill to aid in the translation process.

Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.

• Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Streamlined the document review process by establishing clear communication channels with relevant team members.
• Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
• Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
• Collaborated closely with project managers to create and maintain accurate document distribution, ensuring the right information reached relevant personnel in a timely manner.
• Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
• Demonstrated adaptability by quickly learning new software platforms and adjusting processes as needed to accommodate evolving project requirements.
• Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.

• I worked as part of a team to provide a quality and efficiency health care service to patients, surgeries, and other health professionals
• We worked together to cater to make sure each patient received timely and appropriate care that catered to their needs
• I inputted and filed referrals and data accurately into the docman system
• Performed administrative tasks that included but are not limited to data entry, responded to query either via email or phone, maintained and organised records and documentation
• I kept an eye on incoming referrals for errors and inconsistencies and collaborated with my team members to ensure that the data and referrals were filed as accurate as possible to make sure there was no delays in the service
• Worked hard to organise my workload strategically using Excel to help me not only meet but exceed daily targets to contribute to managing the influx of daily referrals
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Contributed in organized filing system that streamlined document retrieval and reduced misplaced files.
• Improved productivity with effective time management strategies for daily tasks.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Initiated and contributed to the implementation of a new filing system, significantly reducing misplaced and inactive referrals.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• I worked as call handler for the NHS111 advice line, handling calls and helping patient received the care they needed
• My other role was to update and maintain the database, to ensure patient records were up to date as multiple patient records were created and errors were made
• Due to my impeccable performance, my ability to adapt fast to my roles and being a fast learner, I began to coach new recruits to helping them to carry out their duties effeciently
• Assisted in training new hires, sharing expertise and best practices for optimal performance.
• Handled high call volumes while remaining focused on providing outstanding service at all times.
• Exceeded call quality standards by adhering to company policies and procedures during all interactions.
• Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
• Contributed to a positive work environment by consistently demonstrating professionalism and teamwork.
• Maintained confidentiality of sensitive information while adhering to strict compliance guidelines throughout all patient interactions.
• Overcame objections using friendly, persuasive strategies.
• Set up appointments with interested customers according to schedule availability.
• referred an average of 100+ referrals per day.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

• As the only administrator to a small business, I played both the role of front of house and admin to assist my employer
• Therefore, I extended hospitality to all visitors and guests by doing my best to make them comfortable with refreshment whilst they waited
• I carried out all the admin duties
• I made sure all office supplies and equipment were well maintained and stocked up and purchased more when needed to make sure the office was well equipped within the company budget
• When recording messages for my managers, I would also actively remind her to act upon them according to each messages’ urgency
• Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
• Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
• Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
• Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
• Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
• Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.