Milka Todorova Bolcheva
Chipping Norton,UK
Summary
Dedicated hospitality professional with a proven track record in delivering exceptional guest experiences. Recognized for strong communication skills and meticulous attention to detail, ensuring a welcoming environment. Demonstrates ability to perform under pressure while maintaining high service standards. Committed to enhancing hotel reputation by prioritizing guest satisfaction and value.
Overview
15
15
years of professional experience
Work history
Spa attendant
Hotel Cafe Royal
London
01.2020 - 07.2025
- Coordinated with management team regularly on any necessary changes or improvements in services or facilities based on customer feedback.
- Conducted basic maintenance tasks, ensuring a safe and hygienic environment for guests.
- Prepared treatment rooms prior to appointments, improving efficiency of therapists' work schedules.
- Maintained cleanliness of spa facilities by regular check-ups and following strict hygiene protocols.
- Ensured customer satisfaction with professional and courteous service.
- Facilitated communication between staff members to improve operational flow during busy periods.
Restaurant supervisor
Montcalm by Marble Arch
London
12.2016 - 12.2020
- Together with the General Manager in charge of supervising day to day restaurant operation, billing and managing the payments
- Assisting with supervising the daily food and beverage deliveries
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
Food and Beverage assistant
Hilton
London, UK
11.2014 - 11.2016
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Managed table arrangement for maximising dining capacity during busy periods.
- Provided detailed menu information to customers, facilitating informed choice making.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
Head housekeeper
Private Family
Plovdiv, Bulgaria
06.2010 - 07.2014
- Manage and supervise a team of 4 housekeepers and cleaning staff.
- Organize daily tasks, create schedules, and conduct regular inspections of rooms and public areas.
- Train, motivate, and evaluate staff to ensure high-quality standards are consistently met.
- Oversee stock levels, order cleaning supplies and linen, and control inventory usage.
- Coordinate with Front Office and Maintenance departments to meet guest requirements promptly.
Skills
- Reliable,Loyal, Punctual Very good communication skills
- Stock management
- Inventory management
- Beverage preparation
- Deep cleaning
- Sales
- Customer Service
- Laundry services
- Stock replenishment
- Scheduling
- Friendly
- Excellent attention to detail
LANGUAGES
Bulgarian
Native
English
Upper intermediate (B2)
Affiliations
- Organizing spaces, interior care, healthy living, reading about wellness and hospitality, and learning new skills.
LANGUAGES
6,6
References
References available upon request.
Timeline
Spa attendant
Hotel Cafe Royal
01.2020 - 07.2025
Restaurant supervisor
Montcalm by Marble Arch
12.2016 - 12.2020
Food and Beverage assistant
Hilton
11.2014 - 11.2016
Head housekeeper
Private Family
06.2010 - 07.2014