Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Mbanza Murama

Mbanza Murama

Hull,United Kingdom

Summary

Detail-oriented IT professional with two years of experience in network administration. Expertise in managing user networks, Active Directory, and Microsoft 365, alongside providing user support. Pursuing CompTIA Network+ certification to enhance networking skills. Seeking remote or hybrid roles in IT support or systems administration to leverage technical and leadership capabilities.

Overview

6
6
years of professional experience

Work History

Team Leader

Brainkind
Hull
10.2024 - Current
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.

Support Worker (Older Adults in Care)

Sunningdale Court
Scunthorpe
01.2024 - 10.2024
  • Administered medication according to prescriptions, maintained accurate records of administration and side effects.
  • Documented all care activities accurately, ensuring compliance with legal and organisational requirements.
  • Promoted safe, happy and relaxed environment, encouraging patients to feel comfortable.
  • Encouraged service users to be independent and active members of society.

Network Administrator

BIC
Kigali
08.2020 - 07.2023
  • Managed network infrastructure, including routers, switches, and firewalls, to maintain operational efficiency and security.
  • Installed, configured, and maintained LAN software and hardware for servers, personal computers, and printers to ensure seamless network operations.
  • Installed essential hardware and software components to enhance network reliability.
  • Diagnosed hardware and software issues, implementing action to prevent reoccurrence.
  • Analyzed network traffic patterns to recommend improvements and optimize resource allocation.
  • Collaborated effectively with IT support teams, enabling swift maintenance and repair for system faults.
  • Delivered reliable desktop, laptop, and server support to minimise operational downtime caused by system faults.

Education

Bachelor in information technology - Information Technology

International University Of East Africa
Uganda, Kampala
01-2019

Skills

  • IT support
  • Network troubleshooting
  • Network configuration
  • Windows OS expertise
  • Computer systems installation
  • Systems upgrades
  • Software updates
  • Microsoft 365
  • System diagnostics
  • Technical documentation
  • Time management
  • Team supervision
  • Conflict resolution

Languages

English
Advanced
C1
French
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Leader

Brainkind
10.2024 - Current

Support Worker (Older Adults in Care)

Sunningdale Court
01.2024 - 10.2024

Network Administrator

BIC
08.2020 - 07.2023

Bachelor in information technology - Information Technology

International University Of East Africa
Mbanza Murama