Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Timeline
Generic

Mbali Sibisi

Manchester,Greater Manchester

Summary

I am a motivated and reliable professional with over three years of experience in both retail and hospitality. I recently completed a qualification in Business Venture and Entrepreneurship and am now seeking a customer-focused role where I can apply my strong communication, problem-solving, and teamwork skills. I take pride in delivering excellent service, managing tasks efficiently, and contributing positively to team environments. I am now ready to bring my experience and enthusiasm into a new and challenging opportunity.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Sales Associate

Belledorm
Manchester, Greater Manchester
12.2022 - 05.2025
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Engaged with guests to understand and anticipate customer service needs.
  • Followed checklist to complete retail store opening and closing activities.
  • Tagged new merchandise for sale and updated signs.
  • Promoted visual presentation standards by keeping store replenished.

Front of House Staff Member

Jerk Junction
Manchester, Greater Manchester
02.2022 - 08.2022
  • Resolved customer complaints promptly and professionally.
  • Completed opening and closing procedures, following cleaning checklists.
  • Assembled and expedited food for customers, checking orders for accuracy.

Office Assistant

Consumer Rights Solicitors
Manchester, Greater Manchester
04.2022 - 05.2022
  • Supported staff by performing data entry and completing administrative duties.
  • Sorted and indexed information, setting up and maintaining specialized filing systems.
  • Sorted through incoming mail and packages to distribute to correct personnel.
  • Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.

Education

BUSINESS VENTURE AND ENTREPRENEURSHIP - Business Management

The Manchester College
09.2022 - 08.2024

GCSES - English language, English literature, Mathematics, Business studies, Psychology, History, Science (Double Award)

Stretford High School
09.2020 - 08.2022

Skills

  • Communication
  • Teamwork
  • Customer service
  • Microsoft office (Excel, PowerPoint etc)
  • Conflict resolution
  • Time management
  • Upselling and cross-selling
  • Stock Management
  • Cash handling

Accomplishments

  • Recognized by management at Belledorm for consistently exceeding daily sales target.
  • Helped train two new team members at Jerk Junction, improving onboarding efficiency.
  • Received positive feedback from customers and managers for excellent service and professionalism.
  • Played a key role in reorganizing stock displays at Belledorm, which improved customer flow and boosted impulse purchases.
  • Completed coursework in business and entrepreneurship with a Distinction Merit Merit grade.

Custom

References available upon request

Timeline

Sales Associate

Belledorm
12.2022 - 05.2025

BUSINESS VENTURE AND ENTREPRENEURSHIP - Business Management

The Manchester College
09.2022 - 08.2024

Office Assistant

Consumer Rights Solicitors
04.2022 - 05.2022

Front of House Staff Member

Jerk Junction
02.2022 - 08.2022

GCSES - English language, English literature, Mathematics, Business studies, Psychology, History, Science (Double Award)

Stretford High School
09.2020 - 08.2022
Mbali Sibisi