Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mbalenhle Thwala

Cheltenham

Summary

Personable Support Worker with strong understanding of unique needs and personalities of vulnerable individuals. Highly skilled in delivering high standard of care and ensuring safety of both clients and team members. Proficient in providing comprehensive support and fostering positive environment for those in need.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Worker

Profound Housing and Support Ltd
06.2023 - 03.2024
  • Developed positive relationships with service users achieving 80% satisfaction score in spot check
  • Accomplished social inclusion through the support of individual interests, hobbies and activities
  • Collaborated with service users to cultivate life skills to live safely and independently
  • Prevented 90% incidents and falls by ensuring cleanliness and tidiness of service users homes
  • Achieved 95% satisfaction rate among clients with learning disabilities, autism and mental health disorders by implementing person-centered care
  • Coordinated with team members to provide immediate support through intervention plan adopted by the organization in crisis resolutions
  • Documented and reported service user care data into electronic charts with 100% accuracy

Support Worker

StellacareNW
06.2018 - 05.2023
  • Achieved personal cleanliness and hygiene through providing compassionate personal care such as washing, dressing up and always maintaining privacy and dignity
  • Accomplished independence by empowering clients to remain as independent as possible
  • Enhanced quality of life of clients with dementia by planning and delivering meaningful, appropriate activities provided by the organisation
  • Established positive relations with service users by providing person-centered care, emotional support and companionship
  • Achieved 0% incidents in hoist operations by following all safety measures and effective communication techniques
  • Supported clients to consistently meet nutritional needs by helping with meal preparation and eating encouragement

Support Worker

Mpilo Hospital
01.2018 - 01.2023
  • Recorded weight and height measurements, blood pressure and blood sugar levels
  • Provided incontinence care and bed baths, maintaining 100% patient dignity at all times
  • Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting
  • Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility
  • Recorded vital signs and other metrics to inform care team of ongoing progress

Education

GSCEs -

A'Levels -

Care certificate -

Skills

  • Critical thinking
  • Mental Health Awareness
  • Palliative care
  • Safeguarding
  • Risk Assessment
  • Empathy
  • Team player

Certification

  • Right to Work (Skilled Worker)
  • Full UK driver's license
  • Own car

References

Reference upon request

Timeline

Support Worker

Profound Housing and Support Ltd
06.2023 - 03.2024

Support Worker

StellacareNW
06.2018 - 05.2023

Support Worker

Mpilo Hospital
01.2018 - 01.2023

GSCEs -

A'Levels -

Care certificate -

Mbalenhle Thwala