Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mazyah Vencatasamy

Kingston,Surrey

Summary

In particular, my communication and leadership skills make me a great candidate for the job. I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. I am already an ambassador for Finance in Customer Support. I feel comfortable to provide all administration tasks within my department. I have excellent planning, communication and interpersonal skills which helps me to complete all tasks in the time frame. I am flexible that I volunteer to do extra hours to close up the store. I can swap my Rota days so that I can help my business. I am confident and comfortable with contacting internal and external visitors and thriving on problem solving. I am looking forward to working with my peers and leaders to support the deliveries of shop priorities and targets. I am a fast learner and I don't have to be monitored. I can add value to the teams. I always support my co-worker and always put my needs to the team. I embrace changes. I have a positive mindset and a passionate person. I can take responsibility for different challenges. Finally I will bring the ability to multitask, the quality of being able to complete challenging tasks and projects on time, and the assurance that I will always take steps to improve, grow and develop in the role. I believe I am a strong leader. I Always support my colleagues and they know they can rely on me.

Overview

27
27
years of professional experience

Work history

Service Lead and Project lead

Waitrose
  • Being head of Bureau De Change, I can resolve all queries and work very closely with the head office
  • I have helped Waitrose Cheltenham to set up their Bureau and trained partners to gain confidence
  • Support Partners and Customers across a wide range of responsibilities
  • I monitor and overview complex tasks to help Tms and Partners successfully achieve the Branch KPI like Protect + compliance and Customers Promise
  • I have received an incentive for my outstanding contribution to the Partnership Card which has proved my dedication and ownership to deliver results
  • I am the ambassador for Bureau De Change where I am coaching and mentoring colleagues
  • I'm responsible for keeping all administration files in Bureau De Change up to date
  • I quickly adapted to the changes
  • I was the only one nominated to be the branch Champion for Customer Promise
  • My challenge was to engage with the whole branch on the new system
  • I had 2 weeks for a live date and I had to buy-in all TM to train all their partners
  • I was working closely with the Head Office if any problems occurred
  • Shown the flexibility while I worked on the Shopfloor
  • I'm involved in many projects in the branch
  • Communication is my strength therefore I launched the Pulse Survey to all partners
  • I successfully managed to get 60% completion by communicating on Currents, displaying posters on notice boards
  • I launched a 'Partner Award' in the Branch which engages all Partners to recognise outstanding performance
  • I look after the Customer Support schedule
  • I'm responsible for the Partners availability to make sure we meet the labour model figures to provide excellent Customer Service.

Customer Support Assistant

John Lewis Kingston
Kingston
04.1997 - Current
  • Being a proud partner for 25 years in the Partnership I am confident that this is the right time for me to share and gain new experience and skills in the partnership
  • After completing the Retail Management Apprenticeship I am looking to use my skills and this is an opportunity for me to move forward my career
  • I am seeking a more challenging role and I have the skills required to
  • I believe I am the right person and would be thrilled to work with the Head office
  • I am a quick learner, hardworking and highly motivated Partner
  • Effectively and efficiently solved a wide range of incoming complaints to achieve customer satisfaction
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
  • Resolved customer queries over the phone and by email
  • Connex system Bureau De Change- Selling & Buying Currency- Western Union Partnership Card issuing and queries Lost Property Gift Wrap PSE- Product Stock Enquiry Compliance- making sure across all branch partners complete their mandatory training as we have a deadline to be compliant
  • Compliance for Bureau De Change - workbook to complete by each month to be compliant
  • Protect plus compliant reminding Team Manager to complete on time so that we are 100% compliant
  • Working very closely with head office JLFS

Education

Skills

  • Excellent numerical skills
  • Excellent attention to detail
  • Excellent communication and interpersonal skills
  • Strong IT skills, including proficiency with Microsoft Excel
  • Ability to work within a fast-paced Administration team
  • Enthusiastic and self-motivating
  • Willing to learn and develop
  • Take ownership of tasks and pride in output
  • Demonstrates flexibility and resourcefulness
  • Work well in a team
  • Analytical approach to queries
  • Able to work on own initiative and meet strict deadlines

Languages

Mauritian
French
Hindi

Timeline

Customer Support Assistant

John Lewis Kingston
04.1997 - Current

Service Lead and Project lead

Waitrose

Mazyah Vencatasamy