Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
MAZEN SHERIF MORTADA

MAZEN SHERIF MORTADA

Alrehab City ,Egypt

Summary

Business Administration graduate with extensive experience in sales and customer service. Proven ability to drive revenue growth, exceed sales targets, and build lasting client relationships. Skilled in market analysis, negotiation, and team leadership, with a strong focus on customer satisfaction and brand loyalty. Adept at streamlining business operations and implementing strategies that enhance performance and profitability. Seeking an opportunity to leverage expertise in a dynamic, results-driven environment.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Senior sales expert

Philip Morris
Cairo, Egypt , Egypt
05.2024 - 05.2025
  • Conducted regular team meetings to discuss targets, strategies, and progress.
  • Increased customer satisfaction by developing personalised sales strategies.
  • Resolved customer complaints effectively, ensuring repeat business and referrals.
  • Created persuasive sales presentations that consistently won over potential clients.
  • Exceeded monthly revenue targets through managing and maintaining high-value clients.
  • Built rapport with customers and made suggestions to upsell products and achieve sales goals.
  • Maintained quality assurance standards for all products and services.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Demonstrated product features and functions to engage potential customers.
  • Managed and led a sales team, ensuring smooth daily operations and goal alignment.
  • Provided ongoing mentorship and coaching to enhance team performance.
  • Conducted training sessions on sales techniques, customer service, and product knowledge.
  • Developed and implemented performance improvement plans for underperforming employees.

Customer service specialist

Banque De Caire
Cairo, Egypt , Egypt
08.2022 - 03.2024
  • Guided customers through Telda's app registration, ensuring seamless onboarding.
  • Educated users on app features like instant payments, expense tracking, and virtual cards.
  • Assisted clients with troubleshooting issues related to transactions, withdrawals, and app security.
  • Promoted Telda’s financial tools, explaining benefits such as budgeting features and spending insights.
  • Conducted live demonstrations to showcase the app’s ease of use and functionality.
  • Converted potential leads into loyal users by highlighting Telda's unique digital banking solutions.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Brand ambassador

British American Tobacco
Cairo, Egypt, Egypt
12.2020 - 06.2021
  • Increased brand awareness for better market penetration through energetic and passionate promotion.
  • Provided product knowledge to customers with enthusiasm and accuracy.
  • Strengthened customer loyalty by providing professional and efficient service during promotions or events.
  • Boosted customer engagement by implementing interactive marketing strategies.
  • Championed brand image by engaging with potential customers on a personal level.
  • Worked closely with marketing teams to understand and uphold the unique selling proposition of each product and service promoted effectively.
  • Trained junior brand ambassadors, leading to a more effective team performance.
  • Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
  • Built relationships and rapport quickly for positive public and staff communications.
  • Inspired people through personal success stories to increase motivation.

Customer service representative

Vodafone Group
Cairo, Egypt, Egypt
06.2016 - 12.2016
  • Provided high-quality customer support, addressing inquiries and resolving issues efficiently.
  • Assisted customers with billing concerns, account management, and service upgrades.
  • Delivered technical support, troubleshooting mobile network, broadband, and device-related problems.
  • Built strong customer relationships through proactive communication and personalized solutions.
  • Handled complaints with professionalism, ensuring positive resolutions and customer satisfaction.
  • Educated customers on Vodafone products, plans, and promotions to enhance their experience.

Education

Bachelor of Business Administration -

Canadian International College
Egypt
09.2018 - 06.2022

Skills

  • Multi-tasking
  • Sales negotiating
  • Active listening
  • Strategic sales knowledge
  • Customer loyalty building
  • Basic computer knowledge
  • Order fulfilment
  • Digital literacy
  • Regulatory compliance
  • Customer retention tactics
  • Complaint resolution
  • Inventory control
  • Order processing
  • Conflict Resolution
  • Lead generation
  • Stock management
  • Public speaking
  • Team Leadership
  • Problem-solving
  • Cash handling
  • Resilience to stressful situations
  • Empathy understanding
  • Tactful negotiation

Personal Information

Nationality: Egyptian

Languages

English
Upper intermediate (B2)
Arabic
Native

Timeline

Senior sales expert

Philip Morris
05.2024 - 05.2025

Customer service specialist

Banque De Caire
08.2022 - 03.2024

Brand ambassador

British American Tobacco
12.2020 - 06.2021

Bachelor of Business Administration -

Canadian International College
09.2018 - 06.2022

Customer service representative

Vodafone Group
06.2016 - 12.2016

Similar Profiles

CREATE PROFILE
MAZEN SHERIF MORTADA