Mayuresh Bhoir
Colchester,Essex
Summary
Experienced professional with focus on crew management, bringing leadership and organisational skills to enhance team performance. Skilled in optimising workflows and resolving conflicts, ensuring smooth operations and high team morale. Committed to driving operational excellence through effective communication and strategic planning.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Crew manager
Cafe Coffee Day
Mumbai
2022.03 - 2025.04
- Oversaw equipment maintenance to prevent operational delays.
- Managed conflict resolution to ensure harmonious workplace atmosphere.
- Implemented risk assessments, ensuring crew safety during operations.
- Streamlined operational procedures with innovative solutions.
- Organised crew schedules.
Customer service representative
D-Mart
Mumbai
2020.01 - 2022.02
- Performed administrative duties contributing towards smooth store operations.
- Facilitated customer loyalty programmes to enhance customer retention.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Ensured smooth running of operations with timely preparation of reports.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Education
Bachelor of Engineering - B.E. Electronics
Mumbai University
2013.06 - 2017.05
Master of Science - Data Science
University of Essex
Colchester 2026.01 -
Skills
- Multitasking efficiency
- Team collaboration
- Supply chain management
- Customer service and support
- Cash handling expertise
- Microsoft Excel proficiency
- Visual merchandising
Languages
English
Advanced
Hindi
Fluent
Marathi
Native
Timeline
Master of Science - Data Science
University of Essex
2026.01 -
Crew manager
Cafe Coffee Day
2022.03 - 2025.04
Customer service representative
D-Mart
2020.01 - 2022.02
Bachelor of Engineering - B.E. Electronics
Mumbai University
2013.06 - 2017.05