Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Ramos

Avondale,United States

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Process Guide

Amazon
11.2020 - Current
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

IT Intern

Private Practice
10.2017 - 10.2020
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners. • Established, repaired and optimized networks by installing wiring, cabling and devices. • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, configured and maintained computer systems and network connections. • Configured and tested new software and hardware. • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data. • Removed malware, ransomware, and other threats from laptops and desktop systems.

Sales Associate

Verizon Wireless
05.2013 - 09.2016
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Supervisor

Best Buy
09.2005 - 05.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Master of Arts - Ministry Leadership

Gran Canyon University
Phoenix, AZ
09-2027

Bachelor of Science - Cyber Security

Southern New Hampshire University
New Hampshire
05-2019

Associate of Arts - Chicano Studies

Los Angeles Mission College
Sylmar, Ca
06-2002

Skills

  • Technical support
  • Wireless networking
  • Desktop technical support
  • Helpdesk services
  • Remote support
  • Peripheral repair
  • Hardware installation
  • Application installations
  • Software configuration
  • Data recovery
  • Computer diagnostics
  • System maintenance
  • Microsoft windows and office
  • Multitasking Abilities
  • SQL
  • Python

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Process Guide

Amazon
11.2020 - Current

IT Intern

Private Practice
10.2017 - 10.2020

Sales Associate

Verizon Wireless
05.2013 - 09.2016

Supervisor

Best Buy
09.2005 - 05.2013

Master of Arts - Ministry Leadership

Gran Canyon University

Bachelor of Science - Cyber Security

Southern New Hampshire University

Associate of Arts - Chicano Studies

Los Angeles Mission College

Similar Profiles

CREATE PROFILE
Mayra Ramos