Mayowa Maxwell
Hull
Summary
Experienced Customer Relations Officer and Support Worker with a strong background in client service, issue resolution, and person-centred support. Skilled in building positive relationships, handling complex inquiries, and providing compassionate care to individuals with diverse needs. Known for clear communication, empathy, and a commitment to enhancing client satisfaction and well-being.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Support Worker
Voyage Care
Hull, Kingston upon Hull
02.2025 - Current
- To provide practical assistance and emotional support to empower people being supported to achieve their goals and aspirations, respecting everyone’s individuality and enabling them to make appropriate choices to live life they wish, in line with their individual support plans.
- Promote health, well-being, physical, emotional, cultural, and spiritual beliefs of people supported and ensure they are met inclusively.
- Facilitating social, educational, or work activities such as visiting family and friends, walks, shopping, and other recreational activities of their choice.
- General housekeeping duties including shopping, domestic duties, and elements of personal care.
- Completing range of records and documents such as incontinence, well-being, fluid, and food intake.
Support worker
Barchester Independent Mental Hospital
Hull, East Riding of Yorkshire
10.2023 - Current
- Deliver personal care focusing on individual needs, preserving patient dignity and self-esteem.
- Successfully positioning, lifting and moving patients from bed into wheelchairs, applying safe handling techniques.
- Keep patient environments clean and neat following optimum hygiene standards.
- Maintain confidentiality and compliance standards for optimised patient care.
- Observe patient condition and behaviour closely, reporting changes or concerns promptly.
- Use excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitor and document client behaviours, activities and development, aiding appropriate care plan management.
- Promote personal wellbeing and independence, building service user confidence through social and community interaction.
- Deliver high-quality care to individuals with varying needs, tailoring support to meet personalised care plans
- Continuously promote best practices in health, safety and security to safeguard service user welfare.
- Build strong patient relationships through compassionate care and friendly rapport building.
Customer relationship officer / Administrator
EngeePet Manufacturing Limited
Igbesa, Nigeria
09.2013 - 09.2022
- Handled incoming and outgoing correspondence, emails, and phone calls ensuring utmost customer satisfaction.
- Collaborate with other teams to address client needs and ensure smooth communication and service delivery.
- Developed and maintained working relationships with a portfolio of clients.
- Proactively channelled customer feedback to relevant departments to promote continuous process improvement.
- Conducted customer satisfaction surveys and analysed feedback to identify areas for improvement.
- Received inquiries, and communicated effectively with staff, healthcare professionals, and stakeholders.
- Enhanced customer satisfaction ratings by managing client inquiries effectively.
- Prioritized inquiries and efficiently handled data collection and data processing within department.
- Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
- Managed office systems, and prioritized workload.
- Consistently achieved high customer satisfaction scores, leading to positive feedback and repeat business
- Provided knowledgeable service and support to customers, visitors, and other stakeholders.
- Prioritized data protection and client confidentiality.
- Participated in and organized staff training to enhance customer service skills for intakes.
Education
Master of Science - Environmental Management
University of Hull
Kingston upon Hull 09.2022 - 09.2023
Bachelor of Science - Chemical Science
University of Ibadan
Ibadan/Nigeria 06.2006 - 10.2010
GCSEs - WAEC
Egba High School
Nigeria 04.2001 - 05.2003
Skills
- Excellent verbal and written communication skills
- Adaptability
- Attention to detail
- Active listening and problem-solving skills
- Multitasking and prioritizing skills
- Record-keeping
- Medication Administration
- Crisis management
- Safety Intervention
Timeline
Support Worker
Voyage Care
02.2025 - Current
Support worker
Barchester Independent Mental Hospital
10.2023 - Current
Master of Science - Environmental Management
University of Hull
09.2022 - 09.2023
Customer relationship officer / Administrator
EngeePet Manufacturing Limited
09.2013 - 09.2022
Bachelor of Science - Chemical Science
University of Ibadan
06.2006 - 10.2010
GCSEs - WAEC
Egba High School
04.2001 - 05.2003
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