Hi, I’m
Mayowa Majaro
Hull City
Summary
Highly motivated project manager with over 5 years of experience managing and delivering multiple projects concurrently and providing quality care for ultimate customer satisfaction. Skilled in using data-driven insights to optimize customer support operations, improve client's experience, and enhance contact rates. Adept at coordinating cross-functional teams, managing budgets and ensuring projects meet scope, budget, and timeline requirements. Excellent communicator and a strong analytical mindset with a proven ability to adapt to changing priorities and coordinate resources effectively.
Overview
7
years of professional experience
Work History
FARMPOWER NIGERIA
Project Manager
07.2020 - Current
Job overview
- Successfully manage end-to-end project lifecycles, from scoping to implementation and roll-out, ensuring projects align with scope, budget, and timeline
- Utilized data analysis tools such as Power BI and SQL to identify clients' needs and targets, leveraging support metrics and business data
- Led a team of 10 employees, achieving a 90% increase in operational efficiency within the first year
- Prepared and presented progress and performance reports, leading to data-driven decision-making
- Developed and implemented operational policies and procedures, resulting in improved workflow and productivity
- Ensured 100% compliance with all legal and regulatory documents
- Analyzed workflow processes, space requirements and equipment layouts, implementing necessary changes.
LEADSPACE by Passion Incubator - Nigeria
Technical Support Manager
08.2018 - 06.2020
Job overview
- Managed the entire IT infrastructure to provide effective technical support for customers, ensuring the highest levels of customer satisfaction
- Spearheaded strategic initiatives to incorporate new technologies, optimize customer support processes, and improve the customer experience
- Collected and analyzed customer support data to identify areas for improvement and streamline technical support operations
- Led technical troubleshooting efforts and organized timely repairs of IT equipment and networks to minimize downtime
- Tested and implemented new technologies to enhance the efficiency and effectiveness of technical support services.
LEADSPACE by Passion Incubator - Nigeria
Technical Operations Manager
05.2018 - 01.2020
Job overview
- Develops a budget and ensures strict compliance on projects
- Directly supervises and allocates tasks to team members
- Prepares progress and performance reports for a management meeting
- Provides inspired leadership for the organization
- Develops, implements, and reviews operational policies and procedures for the location
- Ensures all legal and regulatory documents are filed and monitored
- Analyses process workflow, employee and space requirements and equipment layout; implements required changes
- Effectively plans and coordinates all installations and refurbishments
- Proactively always fosters a professional work environment and all levels.
LEADSPACE by Passion Incubator - Nigeria
Special Project Assistant (CodeLagos/Hackathon/Tech training)
01.2018 - 01.2020
Job overview
- Assisted in overseeing CodeLagos activities, leading to 80% growth in program participation
- Coordinated ICT training for clients, contributing to the successful rollout of CodeLagos
- Collaborated on organizing various hackathons and ancillary activities, enhancing the program's impact
- Efficiently managed administrative tasks and logistics for community events.
LEADSPACE by Passion Incubator - Nigeria
Assistant Community Manager
01.2018 - 04.2018
Job overview
- Provided administrative and logistical support for daily operations, fostering a collaborative environment and a strong sense of community among customers
- Worked closely with customer support teams to address client needs, resolve inquiries, and ensure a high level of customer satisfaction
- Executed marketing strategies to generate leads, with a focus on customer engagement and retention
- Managed IT infrastructure and database systems to support the seamless delivery of customer support services.
CITISERVE LIMITED - Maryland, Lagos
IT Support (Intern)
05.2016 - 12.2016
Job overview
- Deployed LAN infrastructure, set up equipment, and resolved hardware/software issues to ensure a smooth customer support experience
- Maintained detailed records of software/hardware problems and collaborated with vendors and technicians to deliver timely solutions
- Deployed setup equipment for employee use, ensuring proper installation of cable, operating systems, and appropriate software
- Referred major Hardware or Software problems or defective products to vendors or technicians for service
- Deployed Cisco Routers and Switches Configurations.
Education
Lagos State University, OjoLagos, Nigeria
Bachelor of Science from Electronics And Computer Engineering
01.2017
Federal College of Fisheries And Marine TechnologyLagos, Nigeria
High School Diploma
01.2015
Skills
- High level of proficiency in Windows 11,10, 81, 8, 7 and IOS
- Highly proficient in Microsoft Office Suite including MS Visio, PowerPoint, MS Word, Ms Excel
- Best Management Practice (BMP)
- Business Development
- Operations Management
- Customer Support Operations
- Communication and Relationship Building
- Project Coordination and Evaluation
- Stakeholder Management
- Customer Relations
- Data Analysis (looker, Python, SQL, Power BI, Excel)
- Operations & Strategic Planning
- Safety Management & Evaluations
- Project Monitoring and Control
- Strategic Business Planning/Analysis
- Budgeting And Resource Allocation
- Project Management
- Team Leadership and Development
- Technical Troubleshooting
- Vendor Management
- Evaluation, Audits, Hazard Analysis
Other Experiences
- Udacity Data Scientist Scholarship 2018
- BERTELSMANN BY DATA SCIENCE CHALLENGE SCHOLARSHIP
- Team Leader, Student Technical Conference & Exhibition 2016
- SOCIETY OF PETROLEUM ENGINEERING, Africa Region
Additional Information
• Complex Problem Solving: Identifying complex problems and reviewing information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of solutions, conclusions or approaches to problems.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.
• Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.
Good understanding of commercial and industrial marketing.
References
References available upon request.
Timeline
Project Manager
FARMPOWER NIGERIA
07.2020 - Current
Technical Support Manager
LEADSPACE by Passion Incubator - Nigeria
08.2018 - 06.2020
Technical Operations Manager
LEADSPACE by Passion Incubator - Nigeria
05.2018 - 01.2020
Special Project Assistant (CodeLagos/Hackathon/Tech training)
LEADSPACE by Passion Incubator - Nigeria
01.2018 - 01.2020
Assistant Community Manager
LEADSPACE by Passion Incubator - Nigeria
01.2018 - 04.2018
IT Support (Intern)
CITISERVE LIMITED - Maryland, Lagos
05.2016 - 12.2016
Lagos State University, Ojo
Bachelor of Science from Electronics And Computer Engineering
Federal College of Fisheries And Marine Technology
High School Diploma
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