Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Mayank Swain

London,London

Summary

A results-driven professional with strong expertise in data analysis and proficiency in technology and management, adept at translating complex data into actionable insights for clients. Proven ability to deliver customized solutions, manage diverse projects, and collaborate across teams to drive growth initiatives in the media industry. Skilled communicator with experience in client-facing roles and project management, ensuring exceptional service delivery and client satisfaction.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Assistant Manager

Maginhawa Group
London, United Kingdom
12.2024 - Current
  • Lead and motivated team of 11 staff, improving service efficiency and customer satisfaction by 15%
  • Supported sales growth, implementing upselling strategies that increased revenue by 12%
  • Manage daily operations, including inventory control, staff scheduling, and quality assurance.
  • Enhanced guest experience, resolving 95% of customer inquiries and complaints on the spot.

Operations Coordinator

Strand Palace Hotel
London, United Kingdom
02.2024 - 12.2024
  • Delivered optimized space utilization and streamlined inventory systems, reducing storage costs by 19% and improving stock accuracy to 98% compliance with quality standards.
  • Achieved higher profitability by 12% through spearheading logistics and budget management initiatives and ensuring 100% adherence to health and safety protocols.
  • Enhanced operational efficiency by maintaining 99% equipment availability, managing cellar operations, and reducing supplier risks by 26% through thorough assessments and improved pricing strategies.
  • Produced detailed cost-benefit analysis reports that supported 12% reduction in operational expenses, supervised administrative systems with 95% efficiency, and boosted customer satisfaction ratings by 21%.

Account Manager

NOS Outsourcing
London, United Kingdom
09.2023 - 01.2024
  • Consistently achieved sales targets by identifying over 17 opportunities for design, lease extensions, and refurbishments
  • Led team meetings for efficient communication and project updates and resolved client issues promptly, ensuring high levels of satisfaction.
  • Secured worth over £28,000 of business within first 30 days of employment with over £44,729 still in the pipeline
  • Conducted market trend analyses with team members and tailored solutions for maximum client satisfaction while directly engaging with CEOs, CFOs, MDs, and other decision-makers
  • Executed compliance management ensuring seamless service delivery
  • Reviewed and managed client portfolios using CRM to enhance overall satisfaction by discussing their account plans
  • Delivered precise reports, providing insightful data for informed decisions, and facilitated business growth
  • Demonstrated expertise in active collaboration through team meets and strategic planning, guaranteeing successful service implementation and exceeding client expectations

Account Executive

Fresh Prints
New York City, USA
05.2021 - 12.2022
  • Accrued over $50,000 in revenue by expertly managing accounts of major clients
  • Consistently exceeded KPI targets with 92% average over 9 months, showcasing proven sales experience as well as stellar customer service
  • Analysed weekly sales Excel reports, providing resourceful insights for strategic decision-making
  • Led over 4 successful initiatives in sector analysis and fashion trend integration, optimized product positioning and influenced new business development
  • Elevated client satisfaction through personalized after-sales assistance and effective client relationship-building
  • Displayed excellent product knowledge by making great recommendations
  • Pioneered digital sales strategies, expanded the client base, and enhanced overall sales performance by 20% which led to profit maximization
  • Demonstrated a strong focus on client portfolio management, ensuring strategic alignment with sales targets in the retail sales sector and increased sales growth
  • Monitored stock levels for 5 key wholesalers using CRM and Excel statistics contributing to effective inventory management

Asst. Operations Manager

Jashmin TechnoCast
Bhubaneshwar, India
08.2020 - 08.2021
  • Boosted operational efficiency by 40% through timely and accurate reporting of P&L statements, ensuring precise financial oversight and decision-making.
  • Spearheaded product quality improvements and production rate increases of 12% by creating and managing feature backlog and recommending and implementing 7 new product initiatives.
  • Trained and mentored team of 4, providing regular support, conducting training sessions, and overseeing their career progression, fostering a skilled and motivated workforce.
  • Conducted business driver analyses and gathered stakeholder insights from 10+ key stakeholders across departments, leading to the implementation of 6 strategic initiatives that aligned operational goals with organizational objectives.
  • Performed risk assessments that mitigated potential losses by 15% and ensured 100% compliance with regulatory standards.

Education

Master of Science - Management

University of Liverpool
Liverpool,UK
09.2022 - 09.2023

Bachelor of Science - Mechanical Engineering

Lovely Professional University
India
08.2016 - 08.2020

Skills

  • Customer Service
  • Microsoft Office
  • CRM Tools (Hubspot, Salesforce)
  • Power BI
  • Data Visualization
  • Python
  • Tableau
  • Data Analysis
  • SQL
  • Google Analytics
  • Google Suite
  • Stakeholder Management
  • Adobe Photoshop
  • Business Development
  • Interpersonal Skills
  • Problem-Solving


Certification

Behavioral Finance - Duke University

Digital Marketing Certification - Google

Inbound Sales - Hubspot

Project Management - Google

Emotional Intelligence - LinkedIn

Business Communications - University of British Columbia

Google Analytics - Google

Timeline

Assistant Manager

Maginhawa Group
12.2024 - Current

Operations Coordinator

Strand Palace Hotel
02.2024 - 12.2024

Account Manager

NOS Outsourcing
09.2023 - 01.2024

Master of Science - Management

University of Liverpool
09.2022 - 09.2023

Account Executive

Fresh Prints
05.2021 - 12.2022

Asst. Operations Manager

Jashmin TechnoCast
08.2020 - 08.2021

Bachelor of Science - Mechanical Engineering

Lovely Professional University
08.2016 - 08.2020

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Mayank Swain