Mayank Berry
Leeds
Summary
Customer-focused front-of-house professional with experience supporting students and visitors in university and hospitality environments. Proven ability to act as a first point of contact, respond to enquiries and complaints professionally, maintain accurate records using CRM systems, and contribute to a safe, welcoming environment. Confident communicator with strong IT skills, high attention to detail, and a calm, empathetic approach when supporting individuals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Student Information Advisor (Part-Time)
University of Leeds
Leeds
2025.06 - 2026.01
- Provided guidance, information, and support to a diverse student population of 38,000+ from 150+ countries through clear communication and active listening, maintaining an inclusive and approachable service.
- Used university CRM and enquiry management systems (Banner, Argos, Microsoft Dynamics) to log enquiries accurately, maintain records, and support timely follow-ups.
- Created a friendly and safe environment by welcoming students professionally and encouraging open discussion of concerns related to accommodation, studies, or wellbeing.
- Managed 40–60 student enquiries per day across academic, administrative, and general support topics, resolving routine issues independently and escalating complex cases appropriately.
- Worked collaboratively within a front-line student services team, supporting consistent service standards during peak periods such as enrolment and assessment deadlines.
- Interacted with students professionally and empathetically, recognising that accommodation is their home and responding with care and respect to individual situations.
Administrative Assistant (Part-Time)
Nexus
Leeds
2025.06 - 2025.10
- Acted as the front-of-office contact for 110 member companies’ employees and visitors daily, handling enquiries and directions efficiently and reducing follow-up queries to academic and facilities teams.
- Delivered consistent customer service while managing 15–25 enquiries per day in person and via email, resolving routine issues independently and escalating complex matters appropriately.
- Managed 30+ daily post and deliveries, ensuring accurate logging and same-day distribution with zero delivery issues reported.
- Supported daily building operations by following organisational procedures and conducting regular area checks, maintaining a safe, compliant, and well-presented environment.
- Coordinated 5–10 meetings or visits weekly, including room setup and access arrangements, ensuring sessions ran on time without disruption.
- Maintained accurate records and supported scheduling and correspondence using Microsoft Office, enabling efficient internal communication.
Human Resources Business Partner
Radical Minds Technologies Pvt. Ltd.
Delhi
2024.02 - 2024.09
- Planned and delivered monthly engagement and wellbeing initiatives (events, activities, and campaigns) to encourage participation and improve employee experience.
- Improved the company’s Google review rating from 2.9 to 4.0 by introducing engagement programmes, wellbeing activities, and regular feedback loops, creating a more positive and supportive environment and strengthening overall service perception.
- Created monthly HR dashboards to track KPIs such as attrition, training completion, and grievance resolution—used by senior management for decision-making.
Education
MSc - Management
University of Leeds
Leeds, UK 2024.09 - 2025.09
BSc - Hotel and Hotel Administration
IHM Mumbai
Mumbai, India 2016.07 - 2019.12
Skills
- Front-of-Office Support, Reception Duties, Customer Service, Resident Support, Student Support, Enquiry Handling, Complaint Resolution, Communication, Empathy, Active Listening, Wellbeing Awareness, Welfare Signposting, Teamwork, Time Management
Websites
Languages
English (Native), Hindi (Native), French (Novice).
Links
LinkedIn: www.linkedin.com.
Additional information
- Achievements and Interests
- Wellbeing Officer Election Runner-Up (University of Leeds): Secured 2nd place with 1,254 votes by actively engaging with students, listening to concerns, and communicating wellbeing-focused priorities, demonstrating strong awareness of student welfare and the ability to represent diverse needs.
- Consulting Society Member: Participated in case challenges that required gathering insights, working collaboratively, and proposing improvements, strengthening structured problem-solving, teamwork, and service-improvement thinking.
- Law Society Member: Developed confident communication and negotiation skills through discussions and activities, supporting a professional, empathetic, and approachable manner when engaging with individuals on sensitive topics.
Timeline
Student Information Advisor (Part-Time)
University of Leeds
2025.06 - 2026.01
Administrative Assistant (Part-Time)
Nexus
2025.06 - 2025.10
MSc - Management
University of Leeds
2024.09 - 2025.09
Human Resources Business Partner
Radical Minds Technologies Pvt. Ltd.
2024.02 - 2024.09
BSc - Hotel and Hotel Administration
IHM Mumbai
2016.07 - 2019.12