MAYA URSU
London,England
Summary
Motivated and reliable Assistant Manager with strong leadership and organizational skills. Experienced in supporting daily operations, managing teams, and delivering excellent customer service. Able to work in fast-paced environments, solve problems effectively, and contribute to achieving business goals. Flexible, adaptable, and committed to maintaining high standards of performance and teamwork.
Overview
8
8
years of professional experience
Work history
Assistant manager
Unite Students
London
2024.11 - Current
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Minimised inventory loss for improved profit margins.
- Monitored sales performance regularly adjusting strategies as required.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Delegated tasks to team members efficiently improving overall productivity.
- Improved customer service by implementing new procedures and protocols.
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
Duty manager
Whitbread Group Plc, Premier Inn Hotel
London, England
2023.06 - 2024.11
- Met health and safety guidelines to maintain compliant working environments.
- Handled guest complaints to protect brand reputation.
- Stored cash floats and delivered secure banking procedures.
- Led by example, embodying positive work ethic and motivating staff for performance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Receptionist
Whitbread
London, England
2022.03 - 2023.06
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Prioritised tasks to maintain reliable service throughout peak times.
- Issued visitor and contractor passes and recorded visits on security system.
Team leader
Superdrug
London, England
2020.01 - 2022.03
- Ideally supervisory or team leader experience within a fast-paced high street retailer
- Understanding of retail Key Performance Indicators; including sales, profit and service
- Confidence, resilience and ambition Ability to help others to develop and improve their skills.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Sales advisor
Superdrug
London, England
2018.06 - 2020.01
- Provided excellent product or service advice.
- Contributed to store success by providing exceptional service, helping to increase customer satisfaction.
- Promoted cross-selling scheme and supported internal sales process.
- Performed well in fast-paced environments with busy workload and tight deadlines.
- Operated register to process payments via cheque, cash, and cards.
- Assisted with shop inventory management and completed routine stock taking.
- Replenished items and organised displays to keep stock looking professional.
- Helped guests obtain specialised support for product, service, and payment issues.
Kitchen Supervisor
Protein Haus
London, England
2018.03 - 2019.05
- Adjusted established recipes, removing allergens or altering ingredients to meet customer desires.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Ordered and received products and supplies to maintain well-stocked kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Creatively decorated cakes, cupcakes, tarts and pastries, maximising visual appeal.
Education
Law
Moldova State University
Chisinau, MoldovaHigher National Certificate , BTEC Level 4 -
Mont Rose College
LondonSkills
- Attention to detail
- Problem solving
- Effective communicator
- Coaching leadership
- Conflict resolution
- Customer care
- Staff development
- Ability to delegate tasks
- Staff motivation
- Detail-oriented
- Task delegation
- Opera hotel management system
LANGUAGES
Romanian - Native
Beginner
Russia - Advanced
Beginner
English
Upper intermediate
Timeline
Assistant manager
Unite Students
2024.11 - Current
Duty manager
Whitbread Group Plc, Premier Inn Hotel
2023.06 - 2024.11
Receptionist
Whitbread
2022.03 - 2023.06
Team leader
Superdrug
2020.01 - 2022.03
Sales advisor
Superdrug
2018.06 - 2020.01
Kitchen Supervisor
Protein Haus
2018.03 - 2019.05
Law
Moldova State University
Higher National Certificate , BTEC Level 4 -
Mont Rose College