Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Maya Tearle

Summary

I am a dynamic, reliable and committed professional with a passion for delivering exceptional results in all that I do. With a strong foundation in Sales and Events Coordination, as well as Management in the Restaurant and Fine Dining Industry, and as an Operations Assistant in the World of Helicopter Aviation, I bring leadership, creativity, adaptability and a continual willingness to learn and challenge myself at every opportunity. I have experience in the hospitality and events sector, as well as developed and advanced skills in sales. I am used to high pressure and fast paced environments, long hours and nurturing a collaborative and enthusiastic team spirit. As a young professional, I am excited and driven by exploring various avenues, whilst consistently dedicating myself to hard work and continuous growth. My passion lies in events coordination and management and delivering memorable and tailored experiences for all clients and guests.

Overview

5
5
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Sales Executive & Meetings and Events Coordinator

Escapade Silverstone
Silverstone, Northamptonshire
07.2024 - 11.2024
  • Brought client visions to fruition, working with them from the initial sales enquiry right up to their event and managing the event on the day.
  • Expertly coordinated and managed events for high net worth individuals and VIP clients such as McLaren, Aston Martin, KIA, BIFFA and Sika. For example, coordinating and managing meetings and private dinners for McLaren and Aston Martin, including all additional extras and special requirements.
  • Used to long hours and weekend work when required.
  • Administration skills.
  • Worked with PA's and agencies to deliver events.
  • Coordinated and managed, corporate meetings, car releases and unveils, private dinners and full on-site events.
  • Created full BEO's for events and delivered event briefings to HOD's, management and all staff pre-event.
  • Co-ran an Events Operations meeting once a week to run through all confirmed events for the upcoming two weeks and update staff on any amendments to the BEO and event plan.
  • Participated in meetings with higher management and HOD's to deliver potential business for the company and discuss event enquiries.
  • Participated in weekly Commercial Meetings and voiced creative ideas for events to increase business and revenue for the company.
  • Initiated Teams Calls and face to face meetings with clients to sell our facilities and discuss event requirements over a period of several weeks.
  • Served as the main point of contact for the client in the lead up to the event as well as being the event manager on the day(s).
  • Handled a high volume of new enquiries whilst also executing the confirmed event bookings.
  • Ensured seamless flow of events by timely troubleshooting any arising issues.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Facilitated communication between internal and external vendors, clients and internal teams to guarantee event success.
  • Strengthened brand identity with creative event concepts and designs. Tailoring Artwork, decor and Menus to suit the Client and the Company.
  • Led on-site tours and show rounds for customers planning events, private dinners and conferences.
  • Reworked complex schedules and calendar plans to meet unexpected changes or demands.
  • Managed support staff and vendor coordination to facilitate logistics during event.
  • Created bespoke and tailored packages for clients based on their event requirements.
  • Conducted post-event evaluations to gather feedback and identify opportunities for improvement.
  • Enhanced sales performance with thorough knowledge of product range.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Collaborated closely with the marketing team to develop sales strategies.

Hotel and Restaurant Hostess

Escapade Silverstone
Silverstone, Northamptonshire
04.2024 - 07.2024
  • Reported customer feedback to management to improve food and service.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Delivered high-quality results within budget and timeframe targets.
  • Applied positive customer service approach to increase satisfaction levels.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Served customers to drive sales and deliver top-quality experiences.
  • Facilitated customer inquiries, resulting in improved guest experience.
  • Ensured smooth operation of front house duties for efficient service.
  • Trained new employees on protocols and procedures, increasing team efficiency.
  • Created memorable customer experiences through attentive, responsive service.
  • Managed reservation system to avoid overbooking.
  • Responded promptly to phone calls and emails for efficient communication flow..

Waitress

Panama Hatty's
Tarporley, Cheshire
10.2023 - 12.2023
  • *TEMPORARY WORK WHILST LIVING IN ANOTHER PART OF THE COUNTRY FOR SEVERAL MONTHS*
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Maintained an excellent level of service in a busy and demanding restaurant environment.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Provided friendly, proactive and courteous service, maximising positive customer satisfaction ratings.

Operations Assistant

Fresh Air Helicopters Ltd
Bicester, Oxfordshire
04.2023 - 09.2023
  • *FIXED TERM CONTRACT*
  • Worked with management to coordinate and run events put on by our company at Royal Ascot and Silverstone F1 Grand Prix, by managing budget, logistics, staff, high net worth and VIP clients and daily event support.
  • Used to long hours and weekend work when required.
  • Administration skills.
  • Served as main point of contact for customers, providing high levels of customer service to maximise sales potential and guarantee a flawless customer experience.
  • Worked with PA's and charter brokers to deliver private charters for their clients.
  • Responded to sales enquiries, sent quotes an served as the main point of contact for clients to facilitate their charter.
  • Worked with Pilots to coordinate landing sites, refuelling, communication between the client and tracked charters whilst in the air to ensure maximum safety.
  • Contacted landing sites and airfields to gain permission to land the helicopter, ensure a safe landing site and settle landing fees prior to all charters.
  • Created unique and memorable experiences for clients, by tailoring and adapting our services to their specific needs and requirements.
  • Assisted with day-to-day operations of the facility, including flight scheduling, formulating quotes for customers and speaking directly with clients.
  • Personally created new and developed ideas and resources to help push and advertise the business and elevate customer satisfaction.
  • Booked hotels, accommodation, taxis, transfers and private cars for clients.
  • Managed inventory levels, maintaining adequate stock for operational requirements.
  • Responded to sales inquiries, providing information and assistance to team members.
  • Documented all daily activity, meetings and appointments with verbatim reports.

Supervisor

The Muddy Duck, Absolute Taste
Bicester, Oxfordshire
06.2022 - 04.2023
  • *UNTIL BUSINESS CLOSED*
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Assisted management with on site events and marketing for the company.
  • Experience with fine dining.
  • Knowledge on Bar and Wine Menus.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Experience with Booking Systems and Reservations.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Dealt with customer complaints and rectified product and service issues.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Increased team productivity through effective staff planning, coordination and task delegation.

Sales Assistant & Events Waitress

K2 Recruitment
Bicester, Oxfordshire
06.2019 - 09.2021
  • Experience working at High End Retailers and Silverstone F1 Grand Prix.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Education

A-Levels - German, English, Drama

Stowe School
Buckinghamshire
09.2013 - 06.2018

GCSEs -

Stowe School
Buckinghamshire
09.2013 - 06.2018

Bachelor of Arts - Drama and Acting

University of the West of England
Bristol
09.2018 - 05.2020

Skills

  • Team Management & Supervision
  • Teamwork
  • Leadership
  • Communication
  • Creativity
  • Customer Service, Satisfaction & Retention
  • Upsell Expertise
  • Meeting & Report Writing Skills
  • Technical Proficiency (including Microsoft Word, PowerPoint & Excel)
  • Administration
  • SOP Adherence
  • Events Coordination & Management
  • Initiative
  • Collaborative Work
  • Independent Work
  • Resilience
  • Professionalism
  • Problem Solving
  • Organisation

Languages

English
Native
German
Fluent
French
Intermediate

Affiliations

  • Open Water Swimming
  • European Culture
  • Travelling
  • Languages
  • Poetry
  • Writing
  • Performing

Certification

  • Emergency Fist Aid
  • Fire Training & Prevention at Work
  • Allergen & Food Safety
  • First Class University Degree

References

References available upon request.

Timeline

Sales Executive & Meetings and Events Coordinator

Escapade Silverstone
07.2024 - 11.2024

Hotel and Restaurant Hostess

Escapade Silverstone
04.2024 - 07.2024

Waitress

Panama Hatty's
10.2023 - 12.2023

Operations Assistant

Fresh Air Helicopters Ltd
04.2023 - 09.2023

Supervisor

The Muddy Duck, Absolute Taste
06.2022 - 04.2023

Sales Assistant & Events Waitress

K2 Recruitment
06.2019 - 09.2021

Bachelor of Arts - Drama and Acting

University of the West of England
09.2018 - 05.2020

A-Levels - German, English, Drama

Stowe School
09.2013 - 06.2018

GCSEs -

Stowe School
09.2013 - 06.2018

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Maya Tearle