Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
LEADERSHIP PHILOSOPHY
Timeline
Generic
Maya Pagnini

Maya Pagnini

London

Summary

Accomplished technology strategist and engineering leader with extensive expertise in agile, lean, and product-led delivery. Demonstrates strong leadership in machine learning, data engineering, digital delivery, DevOps, and QA governance. Proven track record in stakeholder management, including C-suite engagement, risk and compliance oversight, and vendor management. Adept at driving cross-functional teams towards a culture of delivery excellence while ensuring KPI tracking and reporting. Experienced in digital and cloud transformation across retail, insurance, e-commerce, and financial services industries. Skilled in global delivery execution with a focus on budget and resource allocation. Committed to fostering innovation and achieving strategic business goals through technology.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Partner – Delivery Director

Control Risks
London
06.2021 - 09.2025
  • Defined and implemented technical roadmaps aligned with product strategy and organisational goals.
  • Scaled global engineering, QA, DevOps, and ML teams to support over 10 enterprise-level platforms.
  • Managed managers and technical leaders across software, infrastructure, and AI/ML domains.
  • Led architectural oversight and infrastructure planning to ensure scalability and resilience.
  • Established DevOps automation pipelines for cloud-native platforms to enhance efficiency.
  • Partnered with Product and Analytics to align delivery initiatives with user impact.
  • Championed hiring and mentorship practices to foster a collaborative engineering culture.
  • Coordinated disaster recovery plans for critical applications, including testing cycles.

Enterprise Programme Manager – Strategic Initiatives

Kibo/Monetate
London
08.2018 - 05.2021
  • Delivered cloud-native e-commerce platforms for global clients, integrating full-stack SaaS and ML-driven personalization tools.
  • Partnered with client CIOs and product stakeholders to ensure delivery alignment with user and business needs.
  • Drove compliance, security, and vendor diligence throughout delivery cycles.
  • Scaled agile teams and evolved delivery models to support growing product complexity and technical maturity.
  • Accountable for the despoke delivery and on-going support of Monetate's largest global client.

Head of Delivery

Brilliant Basics
London
04.2018 - 08.2018
  • Oversaw cross-functional product engineering teams delivering digital platforms and API-based services.
  • Introduced lean-agile delivery practices to improve velocity, transparency, and client satisfaction.
  • Managed vendor relationships and contractual governance for digital product builds.

Senior Programme Manager – Group Digital

Lloyds Banking Group
London
09.2014 - 03.2018
  • Led strategic delivery of high-visibility programmes across digital banking and insurance.
  • Integrated technical and product teams to deliver scalable cloud-based customer journeys.
  • Oversaw vendor engagement, roadmap planning, and regulatory compliance including GDPR and PCI.
  • Enabled platform modularization and agile development pipelines for digital onboarding and core service delivery.

Senior Project Manager – Order & Payment Processing

ASOS
London
02.2013 - 08.2014
  • Re-platformed global payments infrastructure supporting real-time, high-volume retail transactions.
  • Delivered ML-enhanced payment routing and alternative payment options, including Klarna, improving conversion rates.
  • Implemented country-specific payment processing strategies to reduce decline rates and support international scale.
  • Partnered with infrastructure and DevOps teams to ensure high performance and security in transaction pipelines.

Lead Project Manager

Ladbrokes PLC
London
11.2007 - 02.2013
  • Directed enterprise-wide programmes across compliance, trading operations, and finance.
  • Delivered secure payment processing systems, leading PCI DSS initiatives and vendor transitions.
  • Scaled and optimized digital infrastructure readiness for peak sporting events, ensuring platform resilience.
  • Collaborated with third-party trading platforms and internal stakeholders to expand product offerings.
  • Earlier roles at Alliance Trust Savings and Pensions & Actuarial Services Ltd.
  • Built a strong foundation in technical delivery, stakeholder engagement, and agile project management principles within regulated industries.

Education

Bachelor of Science - BSc (Hons) Mathematics (First Class), B.Comm

University of the Witwatersrand
Johannesburg, South Africa

Skills

  • Technology Strategy & Engineering Leadership
  • Agile, Lean & Product-Led Delivery
  • Machine Learning & Data Engineering Leadership
  • DevOps & QA Governance
  • Stakeholder Management (incl C-Suite)
  • Risk & Compliance
  • Vendor & Contractual Management
  • Cross-Functional Leadership
  • Culture of Delivery Excellence
  • KPI Tracking & Reporting
  • Digital & Cloud Transformation
  • Retail, Insurance, e-commerce & Financial Services industries
  • Global Delivery Execution
  • Budget & Resource Allocation

Certification

  • Certified Scrum Master | 2012
  • MSP Practitioner | 2012
  • PRINCE2 Practitioner
  • APMP (IPMA Level D)
  • ITIL Foundation

LANGUAGES

Languages: English
Native
Hebrew
Advanced
Italian
Elementary

Hobbies and Interests

Theatre, cinema, squash, swimming, walking, and animals.

LEADERSHIP PHILOSOPHY

Transformational and people-centred. I set a clear strategic direction but work as a player-coach, empowering teams to deliver while mentoring leaders to grow. I focus on collaboration, alignment, and ensuring that change delivers measurable business outcomes.

Timeline

Partner – Delivery Director

Control Risks
06.2021 - 09.2025

Enterprise Programme Manager – Strategic Initiatives

Kibo/Monetate
08.2018 - 05.2021

Head of Delivery

Brilliant Basics
04.2018 - 08.2018

Senior Programme Manager – Group Digital

Lloyds Banking Group
09.2014 - 03.2018

Senior Project Manager – Order & Payment Processing

ASOS
02.2013 - 08.2014

Lead Project Manager

Ladbrokes PLC
11.2007 - 02.2013

Bachelor of Science - BSc (Hons) Mathematics (First Class), B.Comm

University of the Witwatersrand

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Maya Pagnini