MAYA LOVATT
London
Summary
Recruitment and customer experience professional with experience across life sciences recruitment, client relationship management, and talent acquisition support. Skilled in candidate sourcing, screening, interview coordination, and stakeholder management, with experience using CRM systems including Salesforce and Bullhorn. Proven ability to build strong relationships, manage multiple priorities, and deliver high-quality support in fast-paced environments.
Overview
7
7
years of professional experience
Work history
Talent Management Executive
G&L Scientific
London
2026.02 - Current
- Coordinated interviews across multiple global time zones, ensuring smooth scheduling between candidates and clients.
- Maintained communication with candidates throughout the recruitment and onboarding process.
- Screened applications, shortlisted candidates, and formatted CVs to meet client requirements.
- Assisted with offer letters, contracts, onboarding documentation, and background checks.
- Compiled recruitment metrics and maintained accurate candidate records within internal systems.
Recruitment Consultant
Barrington James
Horsham, West Sussex
2025.09 - 2026.02
- Specialising in talent acquisition within the life sciences sector, supporting global clients with end-to-end recruitment solutions.
- Managing the full 360 recruitment cycle including sourcing, screening, interviewing and candidate preparation.
- Building and maintaining strong client and candidate relationships, ensuring high-quality service delivery.
- Conducting market research to identify talent trends and competitive hiring insights.
- Consistently meeting targets while delivering tailored recruitment strategies for niche roles.
Customer Care Professional
American Express
Brighton
2022.01 - 2025.08
- Supported the development of CEN's long-term strategy by exploring new ISP software applications and conducted tests, providing crucial feedback on new systems.
- Successfully retained over 60% of clients monthly.
- Consistently ranked within top 40% of performance metrics across retention, satisfaction and resolution KPIs.
- Provided exceptional customer service to UK card members.
- Ensured high-quality support by consistently managing and responding to customer problems.
Marketing Assistant/Unit Administrator
Brighton and Sussex Medical School, University of Brighton
2019.09 - 2021.10
- Managed campaigns reaching thousands of users across platforms, significantly increasing awareness and engagement.
- Developed and executed a targeted social media outreach strategy for a university research project, resulting in over 100 applicant sign-ups.
- Leveraged social media expertise.
- Promoted university programs, research initiatives and events through social media channels.
Education
A Levels - Psychology, Law and English Literature & Language
BHASVIC
BrightonSkills
- Talent sourcing & candidate screening
- CRM Systems Salesforce & Bullhorn
- Word, Excel, PowerPoint, Adobe
- Relationship building & stakeholder management
- Digital Marketing
- Analytics and reporting
- Campaign Management
- Email Marketing
- Problem solving
- Adaptability
- Communication (verbal and written)
- Multi-tasking
- Staff coaching & mentorship
- Customer experience
Affiliations
- Fitness
- Travelling
References
References available upon request.
Timeline
Talent Management Executive
G&L Scientific
2026.02 - Current
Recruitment Consultant
Barrington James
2025.09 - 2026.02
Customer Care Professional
American Express
2022.01 - 2025.08
Marketing Assistant/Unit Administrator
Brighton and Sussex Medical School, University of Brighton
2019.09 - 2021.10
A Levels - Psychology, Law and English Literature & Language
BHASVIC