Maya Heuer-Simmons
London,United Kingdom
Summary
A highly adaptable, proactive, and solutions oriented professional with a warm and engaging demeanour. Recognised for a strong work ethic, emotional intelligence and exceptional communication skills, I anticipate needs and stay one step ahead. Resilient under pressure, I absorb stress and navigate complex situations with poise and professionalism.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Personal Assistant to CEO | Receptionist
Catella APAM
London
05.2024 - Current
- Provided excellent customer service to establish rapport with clients.
- Handle confidential information with the utmost discretion.
- Provide comprehensive support to C-suite leadership, managing complex calendars, travel itineraries and
correspondence to a high standard. - Managing the monthly team expenses.
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Assist CEO with preparation of strategic plans, contributing to company growth.
- Assisted in event planning, leading to successful corporate gatherings.
Team Assistant | Receptionist
Catella APAM
London
11.2023 - Current
- Delivered exceptional front-of-house services, with a poised and warm demeanour
- Assisted all teams with administrative tasks, demonstrating flexibility and meticulous attention to detail.
- Coordinating with building staff to ensure the building's health and safety protocols are followed and that facilities are well-maintained.
Receptionist (Temporary position)
GoCardless
London
08.2023 - 10.2023
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Assist with basic IT troubleshooting, software onboarding, and office equipment maintenance.
Receptionist (Temporary position)
Bupa Dental Care
London
06.2021 - 10.2023
- Delivered outstanding patient care by coordinating treatment plans, payment options, and referrals
- Managed financial tasks, including debt management and end-of-day bookkeeping.
- Maintain patient records in compliance with privacy and confidentiality regulations.
- Manage and track patient cancellations and reschedules, maintaining a full appointment book.
Receptionist
The London Smile Clinic
London
03.2019 - 06.2021
- Liaised effectively between dentist and patients for clear communication.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Streamlined administrative processes for improved office efficiency.
- Ensured confidentiality of patient data by following regulations diligently.
- Utilised dental software proficiently to maintain accurate records.
Head Waitress
New Moon Tapas
Bristol
04.2017 - 03.2019
- Assisted in menu planning, contributing to successful seasonal changes.
- Participated in hiring processes bringing talented professionals onboard the team.
- Suggested wine pairings in accordance with meals enhancing guests' dining experience.
- Prepared daily cash reports after each shift ensuring transparency in financial transactions.
- Collaborated with management on strategies for improving overall guest experience leading to positive reviews.
Activities Coordinator
Filsham Lodge
Eastbourne, East Sussex
09.2015 - 04.2017
- Promoted active lifestyles amongst residents through well-organised fitness classes, catered to all patients abilities
- Delivered personalised care by addressing individual interests in activity planning.
- Engaged regularly with family members for feedback on activity schedules and preferences.
- Maintained up-to-date records of all participants' progress and responses to different activities.
- Improved community integration by organising local outings for residents.
Education
Cavendish School
Eastbourne 09.2009 - 09.2014
Skills
- Travel arrangement
- Professional email drafting
- Diary coordination
- Supplier liaison
- Empathetic listening
- Client servicing
- MS office proficiency
- Technical troubleshooting
- Attention to Detail
- Budget management
- Stakeholder liaison
Timeline
Personal Assistant to CEO | Receptionist
Catella APAM
05.2024 - Current
Team Assistant | Receptionist
Catella APAM
11.2023 - Current
Receptionist (Temporary position)
GoCardless
08.2023 - 10.2023
Receptionist (Temporary position)
Bupa Dental Care
06.2021 - 10.2023
Receptionist
The London Smile Clinic
03.2019 - 06.2021
Head Waitress
New Moon Tapas
04.2017 - 03.2019
Activities Coordinator
Filsham Lodge
09.2015 - 04.2017
Cavendish School
09.2009 - 09.2014
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