Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Affiliations
Timeline
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Maya Dimcheva

Maya Dimcheva

London,United Kingdom

Summary

Highly adaptable and reliable professional with extensive expertise in customer service and retail operations. Proficient in digital cash register operation, barcode systems, and ensuring item scanning accuracy. Skilled in customer information collection, voucher redemption, and refund authorisation while maintaining grace under pressure. Demonstrates a strong understanding of hotel operations and excels in team-focused environments through creative collaboration. Multi-lingual with a proven ability to adapt to shifts and deliver exceptional service, committed to fostering positive customer experiences.

Overview

7
7
years of professional experience

Work History

Cashier

Sam 99
London
10.2024 - 01.2025
  • Collaborated closely with store management for daily operations success.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Maintained clean and organised workspace to ensure efficient service.
  • Took initiative in restocking shelves during downtime, enhancing product availability.

Property agent

Andy Agency
London
08.2024 - 10.2024
  • Resolved conflicts between landlords and tenants effectively.
  • Negotiated property deals for optimum client benefit.
  • Coordinated maintenance tasks to ensure property upkeep.
  • Conducted property viewings, secured multiple sales.
  • Maximized property visibility by developing marketing strategies.
  • Prepared detailed reports of property specifications and conditions for potential buyers.

Domestic cleaner

Domestic cleaning
London
04.2021 - 05.2022
  • Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
  • Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
  • Scaled personal growth within housekeeping industry via regular participation in professional training workshops.
  • Improved the visual appeal of rooms by arranging decorative items neatly on shelves and tables.
  • Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
  • Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.

Cashier

Sam 99
London, United Kingdom
03.2020 - 04.2021
  • Resolved customer complaints professionally leading to higher retention rates.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Maintained clean and organised workspace to ensure efficient service.
  • Kept up-to-date with store promotions to provide accurate information to customers.

Cashier

Sports Direct
London, United Kingdom
11.2019 - 02.2020
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Communicated product information to customers, driving informed purchases.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.

Cashier

Awesome Chips
London, United Kingdom
04.2019 - 11.2019
  • Processed payments swiftly for improved customer experience.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Maintained clean and organised workspace to ensure efficient service.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Communicated product information to customers, driving informed purchases.

Room supervisor

Quadrant recruitment agency
London, United Kingdom
02.2018 - 03.2019
  • Collaborated with management on strategic planning and budgeting activities related to housekeeping department.
  • Supervised housekeeping staff to ensure efficient work-flow.
  • Fostered a positive working environment amongst team members.
  • Streamlined communication between different hotel departments, enhancing operational efficiency.
  • Facilitated staff training sessions to enhance service quality.
  • Ensured guest satisfaction by providing exceptional room service.

Education

Diploma of Higher Education - Spanish language

George Sava Rakovsky
Kostenec
09.2013 - 05.2017

Bachelor of Business Administration - Business management and tourism

GBS Global Banking School
City of London
01.2022 -

Skills

  • Multi-Lingual
  • Customer information collection
  • Scanning items
  • Barcode system use
  • Voucher redemption
  • Refund authorisation
  • Highly responsible and reliable
  • Team focused

Languages

Bulgarian
Native
English
Upper intermediate
Albanian
Intermediate

Personal Information


  • Date of birth: 25/05/1998
  • Gender: Female
  • Nationality: Bulgarian

Affiliations

  • Reading books, Gym ,Museum visits,Traveling

Timeline

Cashier

Sam 99
10.2024 - 01.2025

Property agent

Andy Agency
08.2024 - 10.2024

Bachelor of Business Administration - Business management and tourism

GBS Global Banking School
01.2022 -

Domestic cleaner

Domestic cleaning
04.2021 - 05.2022

Cashier

Sam 99
03.2020 - 04.2021

Cashier

Sports Direct
11.2019 - 02.2020

Cashier

Awesome Chips
04.2019 - 11.2019

Room supervisor

Quadrant recruitment agency
02.2018 - 03.2019

Diploma of Higher Education - Spanish language

George Sava Rakovsky
09.2013 - 05.2017

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Maya Dimcheva