Maya Dimcheva
London,United Kingdom
Summary
Highly adaptable and reliable professional with extensive expertise in customer service and retail operations. Proficient in digital cash register operation, barcode systems, and ensuring item scanning accuracy. Skilled in customer information collection, voucher redemption, and refund authorisation while maintaining grace under pressure. Demonstrates a strong understanding of hotel operations and excels in team-focused environments through creative collaboration. Multi-lingual with a proven ability to adapt to shifts and deliver exceptional service, committed to fostering positive customer experiences.
Overview
7
7
years of professional experience
Work history
Cashier
Sam 99
London
2024.10 - 2025.01
- Collaborated closely with store management for daily operations success.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Trained new cashiers on store policies and procedures to maintain standards.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Maintained clean and organised workspace to ensure efficient service.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Property agent
Andy Agency
London
2024.08 - 2024.10
- Resolved conflicts between landlords and tenants effectively.
- Negotiated property deals for optimum client benefit.
- Coordinated maintenance tasks to ensure property upkeep.
- Conducted property viewings, secured multiple sales.
- Maximized property visibility by developing marketing strategies.
- Prepared detailed reports of property specifications and conditions for potential buyers.
Domestic cleaner
Domestic cleaning
London
2021.04 - 2022.05
- Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
- Scaled personal growth within housekeeping industry via regular participation in professional training workshops.
- Improved the visual appeal of rooms by arranging decorative items neatly on shelves and tables.
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
- Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
Cashier
Sam 99
London, United Kingdom
2020.03 - 2021.04
- Resolved customer complaints professionally leading to higher retention rates.
- Trained new cashiers on store policies and procedures to maintain standards.
- Managed queue effectively during peak hours for seamless checkout process.
- Handled high volumes of transactions during holiday seasons efficiently.
- Maintained clean and organised workspace to ensure efficient service.
- Kept up-to-date with store promotions to provide accurate information to customers.
Cashier
Sports Direct
London, United Kingdom
2019.11 - 2020.02
- Kept up-to-date with store promotions to provide accurate information to customers.
- Resolved customer complaints professionally leading to higher retention rates.
- Assisted customers with enquiries to enhance their shopping experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Communicated product information to customers, driving informed purchases.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Cashier
Awesome Chips
London, United Kingdom
2019.04 - 2019.11
- Processed payments swiftly for improved customer experience.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Maintained clean and organised workspace to ensure efficient service.
- Trained new cashiers on store policies and procedures to maintain standards.
- Communicated product information to customers, driving informed purchases.
Room supervisor
Quadrant recruitment agency
London, United Kingdom
2018.02 - 2019.03
- Collaborated with management on strategic planning and budgeting activities related to housekeeping department.
- Supervised housekeeping staff to ensure efficient work-flow.
- Fostered a positive working environment amongst team members.
- Streamlined communication between different hotel departments, enhancing operational efficiency.
- Facilitated staff training sessions to enhance service quality.
- Ensured guest satisfaction by providing exceptional room service.
Education
Diploma of Higher Education - Spanish language
George Sava Rakovsky
Kostenec 2013.09 - 2017.05
Bachelor of Business Administration - Business management and tourism
GBS Global Banking School
City of London 2022.01 -
Skills
- Multi-Lingual
- Customer information collection
- Scanning items
- Barcode system use
- Voucher redemption
- Refund authorisation
- Highly responsible and reliable
- Team focused
Languages
Bulgarian
Native
English
Upper intermediate
Albanian
Intermediate
Personal Information
- Date of birth: 25/05/1998
- Gender: Female
- Nationality: Bulgarian
Affiliations
- Reading books, Gym ,Museum visits,Traveling
Timeline
Cashier
Sam 99
2024.10 - 2025.01
Property agent
Andy Agency
2024.08 - 2024.10
Bachelor of Business Administration - Business management and tourism
GBS Global Banking School
2022.01 -
Domestic cleaner
Domestic cleaning
2021.04 - 2022.05
Cashier
Sam 99
2020.03 - 2021.04
Cashier
Sports Direct
2019.11 - 2020.02
Cashier
Awesome Chips
2019.04 - 2019.11
Room supervisor
Quadrant recruitment agency
2018.02 - 2019.03
Diploma of Higher Education - Spanish language
George Sava Rakovsky
2013.09 - 2017.05