May Ye

• Launched and operated a new breakfast division within an established restaurant, expanding services and generating additional revenue.
• Conducted market research to identify community demand and developed menu concepts, recipes, and product offerings to meet customer needs.
• Created and executed marketing initiatives, including menu design, promotional materials, and collaborations with local social media influencers to enhance brand awareness.
• Managed budgeting, procurement and stock control while maintaining food safety and hygiene standards.
• Trained staff in food preparation techniques and operational procedures to ensure quality and consistency.
• Cultivated positive relationships with customers and community members to drive customer retention and boost local visibility.
• Delivered high-quality customer service while managing daily food preparation and front-of-house operations.
• Evaluated customer feedback and business performance data to support continuous service and product improvements.

Supported psychiatrists and multidisciplinary teams with day-to-day clinical and administrative activities.

Participated in community mental health outreach programmes, including home visits and support for vulnerable community members.

Contributed a social work perspective during multidisciplinary case discussions and care planning meetings.

Facilitated communication and mutual understanding between adolescent patients and their families.

Assisted in the development of patient education materials, promotional campaigns and departmental communications.

Supported budgeting and resource planning for community engagement and mental health promotion activities.

Identified service improvement opportunities and provided recommendations to enhance patient and family support.

Maintained professional standards of confidentiality and safeguarding throughout all activities.

Provided day-to-day welfare support for athletes and international coaching staff.

Coordinated communication between athletes, coaches and administrative departments to ensure smooth operations.

Managed schedules, training records and competition data.

Delivered English–Chinese interpretation and translation for meetings, training activities and official documentation.

Responded to athlete enquiries and concerns, helping to resolve issues in a professional and confidential manner.

Supported event logistics, accommodation arrangements and operational planning during competitions and training camps.

Delivered front-line support and customer service to community members, responding to enquiries and identifying appropriate support options.

Coordinated administrative processes, maintained records and ensured accurate documentation.

Built partnerships with local government departments and community organisations to facilitate service provision.

Assessed client needs and connected individuals with relevant social, welfare and community resources.

Designed promotional materials and managed social media communications to increase public awareness and participation.

Assisted in organising community programmes, events and outreach initiatives.

Managed operational budgets, resources and office supplies.

Supported membership recruitment and onboarding activities for community programmes.