May Osaa
London
Summary
Polished luxury hospitality professional with over 5 years' experience across prestigious hotels, corporate headquarters and high-end residences in London and Paris. Fluent in French and English, known for anticipating guest needs, handling VIP clientele with discretion, and delivering flawless front-of-house experiences.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Cover - Receptionist
67 Lombard Street
London
07.2026 - Current
- Oversaw guest requests, reservations, and enquiries to enhance daily administrative efficiency
- Maintained premium hospitality standards to provide a refined guest experience
- Coordinated with housekeeping, maintenance, and security teams to facilitate seamless operations
Receptionist
55 Baker Street
London
07.2026 - Current
- Delivered exceptional customer service
- Oversaw daily reception activities at front desk
- Coordinated with housekeeping, maintenance and security
Front of House
The Rowe
London
04.2026 - 07.2026
- Managed bookings, appointments and daily administrative duties
- Created a polished and memorable first impression for all visitors
- Liaised with internal teams to deliver a consistently high standard of service
Front Desk Receptionist
Sofitel St James
London
01.2026 - 03.2026
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Maintained a tidy reception area, ensuring a welcoming environment for all guests.
- Operated multi-line telephone system to take messages, give information and direct callers.
Concierge
Luxury Residential Building
Paris
09.2023 - 10.2025
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Stayed up-to-date on events and services to provide guests with relevant, local knowledge.
- Organised transport arrangements including taxi bookings, limousine hires, and shuttle services, ensuring timely and efficient travel for guests.
Receptionist
The Ritz Paris
Paris
11.2020 - 08.2023
- Carried out basic day-to-day administrative tasks to support staff needs.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Education
Master's Degree - Hospitality
01-2021
Bachelor's Degree - Human Resources Management
University Paris Panthéon Sorbonne
01-2020
Baccalauréat - Hospitality & Customer Service
01-2017
Skills
- Luxury Hospitality
- Guest Relations
- VIP Handling
- Front Desk Operations
- Concierge Services
- Communication
- Problem Solving
- Microsoft Office
Languages
French
First Language
English
Proficient
C2
Certification
- Driving Licence A
Interests
- Ski
- Travel
- Fashion
Timeline
Cover - Receptionist
67 Lombard Street
07.2026 - Current
Receptionist
55 Baker Street
07.2026 - Current
Front of House
The Rowe
04.2026 - 07.2026
Front Desk Receptionist
Sofitel St James
01.2026 - 03.2026
Concierge
Luxury Residential Building
09.2023 - 10.2025
Receptionist
The Ritz Paris
11.2020 - 08.2023
Master's Degree - Hospitality
Bachelor's Degree - Human Resources Management
University Paris Panthéon Sorbonne