May Dunne
Newport,Newport
Summary
Dedicated professional with extensive experience in customer service, hospitality and healthcare environments.
Proficient in handling difficult customers in a fast-paced work setting and resolving complaints professionally.
Skilled in supporting and assisting vulnerable people, including wound dressing expertise, mobility assistance, and emergency response training.
Demonstrates superb time management while respecting cultural differences and maintaining an individual's dignity.
Committed to delivering outstanding customer service and adhering to company policies/operating procedures.
Working well in a team by confidently communicating and following instructions handed down by upper management.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Retail sales associate
Esso
Callander, Stirling
2026.03 - 2026.06
- Facilitated smooth checkout process, reducing wait times for customers.
- Operated till systems correctly, ensuring accurate transactions.
- Established rapport with customers through attentive listening and communication.
- Upheld company policies whilst interacting with customers and colleagues.
- Managed incoming calls for seamless operations.
Live-in General assistant
Lochs and Glenns
Callander, Stirling
2025.10 - 2026.03
- Executed general cleaning duties consistently, maintaining a clean and welcoming environment.
- Carried out routine inspections of premises for safety compliance.
- Assisted colleagues during peak hours, enhancing customer satisfaction and service efficiency.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Facilitated unpacking and shelving of deliveries promptly, ensuring immediate availability of items for sale.
Retail sales associate
TJX Europe
Newmarket, Suffolk
2023.09 - 2025.09
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Dealt with returns, ensuring customer satisfaction.
- Handled cash transactions accurately maintaining financial integrity.
- Managed stock levels for optimal store performance.
- Conducted inventory checks to ensure stock accuracy.
Education
T-Level - Health and applied sciences
West Suffolk College
Bury St Edmunds, Suffolk 09/2023 - 07/2025
Skills
- Emergency response training
- First aid
- Security procedures
- Handling distressed persons
- Multitasking under pressure
- Sensory impairment communication
- Health and safety regulations
- Respecting cultural differences
- Basic accounting
- Knowledge of dietary restrictions
- Hospitality services
- Team-working skills
- Retail industry awareness
- Handling difficult customers
- Confident communicator
- Outstanding customer service
- Superb time management
- Resourceful thinking
- Effective listening
Certification
Care certificate
First aid
Manual handling training
References
References available upon request.
My next steps
I am looking to develop a carer in aviation, where I can use my previous experience in care and retail to deliver exceptional customer service and create a welcoming travel experience for passengers. I am eager to contribute to a professional team; where I will remain calm under pressure, provide compassionate support to all flyers, and immerse myself in all cultural perspectives I come across.
Timeline
Retail sales associate
Esso
2026.03 - 2026.06
Live-in General assistant
Lochs and Glenns
2025.10 - 2026.03
Retail sales associate
TJX Europe
2023.09 - 2025.09
T-Level - Health and applied sciences
West Suffolk College
09/2023 - 07/2025