Maxwell Jackson
Gold Coast ,QLD
Summary
Customer-focused Barista with 2+ years of experience in fast-paced environments.
Skilled in crafting quality espresso drinks, maintaining a clean workspace, and providing excellent customer service.
Experienced in team collaboration, training new staff, and managing high-volume shifts with attention to detail and a positive attitude. Passionate about coffee culture and growth.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
The Sea Bean Hive
03.2022 - 09.2024
- I assisted customers in selecting drinks they’d enjoy, provided tips on coffee choices and preparation, trained new baristas on coffee-making and customer service, greeted guests with a friendly smile, and monitored stock levels of coffee beans and other essential supply’s.
Bartender Supervisor
The Sea Bean Hive
06.2022 - 09.2024
- I suggested food and drink pairings based on customer preferences and special deals, maintained a clean and organized workspace, ensured all customers were properly ID’d before serving alcohol, followed guidelines to prevent over-serving and handle intoxicated guests, upsold premium brands to boost sales, and mentored new hires by sharing knowledge of company programs and best practices.
Education
GCSE’s - Maths, English, Business, Sports, Construction,
Penrice Accademy
United Kingdom 07-2020
Skills
- As a Barista Supervisor, I’ve honed skills in staff motivation, training, and latte art, ensuring a productive and engaged team I’m proficient in order processing and espresso machine operation, maintaining consistent drink quality
- Social Media Marketing: I achieved over 100,000 followers on Instagram and 1 million on TikTok through consistent daily uploads, active engagement, and high-quality content, while also developing content strategies for brands to boost visibility across platforms and managing daily interactions with customers
Volunteer work
- I thoroughly enjoyed volunteering with my previous employer, which included visiting our coffee roaster’s warehouse to gain insights into the history of coffee beans, the production process, and professional coffee training. Additionally, i have volunteered at various charity fundraisers and local festivals, consistently offering support and assisting wherever needed.
References
References available upon request.
Timeline
Bartender Supervisor
The Sea Bean Hive
06.2022 - 09.2024
Barista Shift Supervisor
The Sea Bean Hive
03.2022 - 09.2024
GCSE’s - Maths, English, Business, Sports, Construction,
Penrice Accademy