Max Karcz-Edwards
IT Support Technician
Telford
Summary
Adaptable and driven IT professional with 3+ years supporting technical environments in automotive, construction, and warehousing sectors. Skilled in end-user support, device rollouts, and cloud-based systems, with hands-on experience assisting 400+ users and deploying 100+ devices. Known for solving problems quickly, communicating clearly, and maintaining secure, efficient systems. Proficient in Microsoft 365, Azure, Intune, PowerShell, and Jira, with a growth mindset and a strong desire to contribute to a supportive IT team.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
2
2
Certifications
Work History
IT Support Specialist
Britpart
12.2024 - Current
- Provide first/second line support across a 400+ user environment, resolving hardware, software, and network issues across departments.
- Configure, deploy, and maintain desktops, laptops, and printers using Microsoft Intune and Autopilot.
- Perform regular patching and software updates using PDQ Deploy and basic PowerShell scripts.
- Support Active Directory tasks: user creation, group updates, and password resets.
- Assist in the endpoint protection rollout (CrowdStrike Falcon), ensuring compliance across user devices.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Information Communications Technician
Pentagon play
06.2022 - 12.2023
- Rolled out 100+ devices for internal staff and clients, including setup, onboarding, and secure configuration.
- Recommended cold storage options via OneDrive/Azure, saving storage costs for directors and improving data access.
- Installed and configured VoIP systems, improving internal communications across sites.
- Supported ticket management via Jira and asset updates via ServiceNow.
- Contributed to early security efforts: MFA rollout support, VPN setup, and switch diagnostics.
Education
GCSE -
09-2021
Passed 7 subjects including Mathematics, English, Business, and IT (Grades A-C)
Skills
Device management via Microsoft Intune
1st & 2nd Line troubleshooting
Patch management with PDQ Deploy
Microsoft 365 Admin Center
Azure Active Directory
SharePoint support
Jira
ServiceNow
ManageEngine ticketing
VPN configuration
IP/DNS troubleshooting
MFA configuration
BitLocker
VoIP
Remote support
Domain/email hosting
Certification
CompTIA A+, CompTIA
Personal Information
Holds a Valid Driving License
Timeline
IT Support Specialist - Britpart
12.2024 - Current
Information Communications Technician - Pentagon play
06.2022 - 12.2023
Holy Trinity Academy - GCSE,