Maxine Sonia Manjoro
West Lothian
Summary
Professional and adaptable, transitioning from healthcare to social housing operations. Highly skilled and committed to providing person-centred support, combined with the ability to resolve conflict, manage high-volume enquiries, and supporting vulnerable populations from diverse backgrounds. Competence in managing administrative tasks, and a proven track record of reducing rent arrears while building rapport with customers. Committed to making positive impact in the Repayments Officer role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Housing Assistant
City of Edinburgh Council
Edinburgh
2025.11 - Current
- First point of contact for tenants, providing effective and efficient support on services including housing options, rent payments, complaints, repairs and estate management through telephone, face to face, email and online platforms.
- Ensuring rent payments and other service charges are made on time.
- Handling sensitive conversations professionally and confidentially, supporting individuals facing financial or personal difficulties.
- Assisting with rent account monitoring, issuing small balance reminders and warning letters for rent arrears to ensure tenants maintain regular rent payments and prevent court proceedings.
- Working in fast-paced environments, managing time effectively while prioritising and balancing multiple tasks.
- Supporting the Voids team in raising Empty Homes work orders for initial and final cleans, and repairs and maintenance.
- Managing utility related issues, updating systems when properties become void and liaising with suppliers to clear outstanding meter debts.
- Updating lease agreements regularly, ensuring legal compliance at all times.
- Organising and filing tenant missives and terminations accurately and systematically,
- Attending home visits for issues regarding raised complaints, disputes and evictions procedures, maintaining sensitivity and professionalism.
- Handling emergency situations calmly, providing relevant assistance and support.
Diagnostic Radiographer
NHS Lothian
Livingston, West Lothian
2023.09 - 2025.11
- Interacting with patients from different cultural backgrounds who are experiencing pain and anxiety, to gather sensitive and confidential information so as to understand their needs, and provide support.
- Communicating clearly to assess patient needs, alleviate their fears about procedures and ensure they understand what will happen during the examination, and what to expect.
- Providing comfort, support and adequate information to patients during stressful times.
- Delivering compassionate approach towards vulnerable individuals facing challenging circumstances, whether dealing with health issues, mental issues or personal instabilities, to build rapport and trust with patients.
- Working with multidisciplinary teams and stakeholders to deliver quality person-centred care.
- Ensuring general health safety of patients by carrying out Health and Safety
- Perform daily and weekly Quality Control checks to maximise diagnostic accuracy and ensure strict compliance.
- Ensuring departmental maintenance and repairs are reported, documented and carried out on time.
- Minimising radiation exposure to patients while ensuring high quality diagnostic images.
Education
BCS The Chartered Institute for IT - Business Analysis
Transform Learning Academy
Online Course 2026.05 -
Bachelor of Science - Diagnostic Imaging
Glasgow Caledonian University
Glasgow 2019.09 - 2023.05
NVQ Level 4 - Accounting
Boteti Business College
Botswana 2006.02 - 2007.02
Skills
- Customer service and support
- Effective communication
- Team collaboration and emotional intelligence
- Handling sensitive and confidential information
- Rent payments and arrears management
- Data Entry and Record Keeping
- Problem solving
- Policy compliance and administrative procedures
- Use of software systems
Affiliations
- Charity work, volunteering to support and help the community.
- Swimming and exercise to maintain wellness and discipline.
- Attending Networking Events for personal development to build interpersonal skills.
- Singing; personal interest and to improve mental-wellness.
Accomplishments
Received an award for Outstanding Student of the Year.
Certification
Housing Support Officer Training
Languages
English
Fluent
References
References available upon request.
Timeline
BCS The Chartered Institute for IT - Business Analysis
Transform Learning Academy
2026.05 -
Housing Assistant
City of Edinburgh Council
2025.11 - Current
Diagnostic Radiographer
NHS Lothian
2023.09 - 2025.11
Bachelor of Science - Diagnostic Imaging
Glasgow Caledonian University
2019.09 - 2023.05
NVQ Level 4 - Accounting
Boteti Business College
2006.02 - 2007.02