Maxine Wotton
Deputy Account Manager, Eurofins Scientific
Rochester
Summary
Dedicated Customer Service professional with knowledge of service delivery and a background in hiring, training and development of team members. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support, with a drive to achieve customer excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
28
28
years of professional experience
Work History
Deputy Account Manager
Eurofins Scientific
08.2021 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Coordinated new customer training to meet customer needs and objectives.
- Collaborated with the sales team for efficient customer onboarding and credit approval processes.
- Reduced errors in data entry, conducting thorough quality checks on legally defensible collection documentation.
- Maintained strict adherence to data privacy regulations while handling sensitive information.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Collection Network Supervisor
Abbott Toxicology Ltd
10.1996 - 08.2021
- Fostered a collaborative working environment among team members that encouraged knowledge sharing, innovation, and problem solving.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Played an instrumental role in driving overall procedural compliance, leading to improved audit results and increased stakeholder confidence.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced talent acquisition efforts through targeted recruitment campaigns and job postings.
- Ran personnel recruitment background investigations and interviewed potential job candidates.
Education
Certificate of Personnel Practice -
CIPD
04.2001 -
Skills
Meetings and presentations
Staff oversight
Collaborative mindset
Problem-solving
Complaint resolution
Process improvement
Customer service management
Customer relations
Recruitment strategy
Client relationship building
Customer training
Timeline
Deputy Account Manager
Eurofins Scientific
08.2021 - 12.2024
Certificate of Personnel Practice -
CIPD
04.2001 -
Collection Network Supervisor
Abbott Toxicology Ltd
10.1996 - 08.2021
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