Maxine Urwin
Bradford,West Yorkshire
Summary
Compassionate Funeral Director committed to delivering exceptional customer service during sensitive times. Utilises active listening and effective communication to support grieving families. Ensures a respectful and personalised approach to funeral planning.
Overview
22
22
years of professional experience
Work History
Funeral Director
Dignity
Leeds, West Yorkshire
04.2011 - Current
- Coordinating and managing all logistical and emotional aspects of a funeral, guiding bereaved families, handling legal paperwork and overseeing the care of the deceased.
Sales Advisor
Emis
Leeds, West Yorkshire
02.2005 - 04.2011
- Created comprehensive software and IT quotations, specifying costs, timelines, and hardware specifications to support healthcare systems.
- Engaged with customers to understand their needs and identify upselling opportunities.
Education
GCSEs -
Houghside High School
Leeds01-1987
Skills
- Customer Service
- Effective communication
- Active listening
- Problem solving
- Time management
- Organised and efficient
- Flexible
- Team player
- Respectful attitude
Timeline
Funeral Director
Dignity
04.2011 - Current
Sales Advisor
Emis
02.2005 - 04.2011
GCSEs -
Houghside High School