Maxine Stones
Barrow,Lancashire
Summary
Dedicated professional with a strong work ethic and a proactive, adaptable approach. Ensuring efficiency in tasks and target achievements. Known for collaboration and teamwork, supported by emotional intelligence and interpersonal skills. Exhibits professionalism and passion, with a friendly demeanor that fosters approachability and supportiveness. Committed to responsibility and reliability, with a can-do attitude that drives success in all endeavours.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Operations Administrator
Haydock Finance
Blackburn, Lancashire
07.2024 - Current
- Efficiently gather customer data.
- Developed strong communication skills with Brokers.
- Work closely with my new team to ensure maximum accuracy.
- Coordinate workstream.
- Utilising multiple channels for credit check purposes.
Executive Complaints Advisor
Currys
Preston, Lancashire
02.2015 - 07.2024
- Managed challenging conversations while ensuring adherence to company values.
- Delivered high-quality customer service through effective problem-solving and communication.
- Maintained ownership of queries until fully resolved, fostering positive rapport with clients.
- Produced monthly review reports and provided daily updates to stakeholders.
- Demonstrated strong organisational skills and ability to work under pressure.
- Handled sensitive information with extreme accuracy, ensuring GDPR compliance.
- Utilised PowerPoint and Excel effectively for data gathering and presentations.
- Collaborated successfully with annual auditor, maintaining confidentiality throughout processes.
Customer Service
Carphone Warehouse
Preston, Lancashire
07.2012 - 02.2015
- Answered inbound telephone calls to resolve customer queries efficiently.
- Transferred customer issues to appropriate departments for further assistance.
- Provided feedback on failed processes to enhance operational effectiveness.
- Reported negative retail feedback to Regional Managers for prompt resolution.
Shop Assistant
Next
Blackburn, Lancashire
08.2010 - 07.2012
- Organised stock placement on shop floor to enhance accessibility.
- Assisted customers at tills, ensuring efficient transactions.
- Managed changing rooms and provided replacement sizes as needed.
Education
BA (HONS) - Editorial & Advertising Photography
University of Gloucestershire
09.2007 - 06.2010
GCSE -
Norden High School and Sports College
Rishton, Lancashire 09.2000 - 05.2005
BTEC National Diploma - Photography
Blackburn College
Lancashire 09.2005 - 05.2007
Skills
- Mental health first aid
- Strong work ethic
- Proactive and adaptable
- Friendly demeanor
- Professionalism and passion
- Problem-solving skills
- Time management expertise
- Collaboration and teamwork
- Emotional intelligence
- Interpersonal skills
- Empathy and understanding
- Efficiency in tasks
- Information retention
- Attention to detail
- Can-do attitude
- Responsibility and reliability
- Approachability and supportiveness
- Target achievement
Custom
Available on request.
Timeline
Operations Administrator
Haydock Finance
07.2024 - Current
Executive Complaints Advisor
Currys
02.2015 - 07.2024
Customer Service
Carphone Warehouse
07.2012 - 02.2015
Shop Assistant
Next
08.2010 - 07.2012
BA (HONS) - Editorial & Advertising Photography
University of Gloucestershire
09.2007 - 06.2010
BTEC National Diploma - Photography
Blackburn College
09.2005 - 05.2007
GCSE -
Norden High School and Sports College
09.2000 - 05.2005
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