Maxine Servis
Wickford,Essex
Summary
Training and Development Professional experienced in creating training materials and delivering virtual training. Achieved workforce enhancement through strategic planning, cultural sensitivity, and mentoring, while ensuring compliance with health and safety standards. Compassionate caregiver committed to maintaining patient dignity and providing emotional support, demonstrating quick adaptability and a deep understanding of patient needs.
Overview
13
13
years of professional experience
Work history
Clinical Care Worker
First Point 24 Ltd
Wickford, Essex
2025.08 - Current
- Administered enteral peg feeding to patients, ensuring nutritional needs were met effectively., Suctioning, Ventilation
- Executed transfers by hoist, ensuring safety and comfort for patients during mobility.
- Delivered personal care services to individuals, assisting with daily living activities.
- Monitored vital signs regularly; maintained accurate records
- Maintained accurate records to track client development against care plan objectives.
- Established rapport with patients through effective communication, fostering trust and respect.
- Collaborated closely with families to understand the specific needs and preferences of the individual; enhanced quality of care delivered as a result.
- Liaised with multidisciplinary team members to ensure seamless care provision.
- Coordinated with healthcare professionals, ensuring comprehensive patient care.
- Liaised with external and internal professionals to provide holistic support.
- Facilitated social activities, reducing feelings of isolation and loneliness among them.
HCA
Hallmark Anisha Grange Luxury Care Home
Billericay, Essex
2024.02 - 2025.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Worked collaboratively with other carers to provide comprehensive service.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Encouraged social interaction for improved mental health amongst residents.
- Offered companionship to reduce feelings of loneliness in patients.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Maintained hygienic living environments through regular cleaning.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Assisted clients with nightly routines, including washing and dressing, to promote comfort and relaxation.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Monitored clients' physical and mental health, reporting concerns to management for swift action.
- Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
- Established and maintained positive exercise and social routines based on service user needs.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Adapted to service users' needs and requests to maintain personalised care.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Responded to inquiries from clients, family members, and fellow carers to provide clarity and support.
- Escorted clients to essential medical appointments, ensuring they arrived safely and on time.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Provided feeding assistance to clients with severe limitations while supporting more mobile clients in self-feeding.
- Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
- Read aloud to clients, offering mental stimulation and social companionship.
Compliance Assessor
Premier Care
Hadleigh, Essex
2013.11 - 2022.05
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted training sessions for new carers, covering essential topics such as First Aid, Manual Handling, and Safeguarding.
- Ensuring a smooth transition from shadowing to out in the community, Spot Checks and Appraisals
- Weekly meetings with Service Users, updating documents such as Service User Reviews, Risk Assessments and Medication Administration
- Meetings with OT's, Physiotherapists, Drs and Social Workers to update and plan further care
- Worked flexible hours, covering nights, weekends and bank holidays and On Call phone
- Train the Trainer in Dementia, Safeguarding and Stoma Care
- Demonstrated exceptional attention to detail when evaluating candidates' skills which ensured only qualified individuals were selected for positions.
- Advocated for high standards in assessments, promoting fairness and equality within the organisation.
- Reviewed and updated existing assessment methodologies to improve effectiveness.
- Facilitated training sessions for junior assessors, resulting in improved team performance.
- Kept accurate records of all assessments conducted, aiding transparency and accountability in recruitment processes.
- Provided comprehensive feedback to candidates post-assessment, facilitating their personal and professional development.
- Monitored consistency in scoring across the board by implementing quality control measures.
- Implemented client-centered approach, responding empathetically to immediate needs while consistently seeking long-term solutions.
Education
Safeguarding Train the Trainer - Social Care
Workforce Development
Essex 2019.02 - 2019.02
Health and Social Care Adults Ofqual Level 2 - Social Care
CIty and Guilds
Essex 2017.07 - 2017.07
Train the Trainer in Stoma Care - Social Care
Essex County Council
Essex 2018.10 - 2018.10
Distinction - GERT Age Simulation
Essex County Council
Essex 2019.05 - 2019.05
Understanding Parkinsons Health and Social Care - Social Care
UK Parkinsons Excellence Network
Essex 2018.10 - 2018.10
Supporting People with Dementia End of Life - Social Care
Dementia Trainers
Essex 2018.11 - 2018.11
Intermediate Level Apprenticeship in Adult Social - Occupations in Social Care of Adults and Young Children
Federation for Industry Sector Skills and Standards
Essex 2017.07 - 2017.07
Dementia Practice in Learning Disabilities - Dementia
Workforce Development Team SLA Online
Essex 2018.10 - 2018.10
Distinction Level 2 - Dysphagia
Workforce Development Team SLA Online
Essex 2019.02 - 2019.02
Dementia Train the Trainer - Dementia Social Care
Workforce Development Team
Esex 2019.01 - 2019.01
Skills
- Patient care protocols
- Patient-centred care
- Care quality assessments
- Safety training
- Safety compliance
- Compliance understanding
- In-person training delivery
- Train-the-Trainer model
- Course development
- Training updates
- Lesson planning
- Mentoring aptitude
- Team Leadership
- Communication excellence
- Cultural awareness
- Workplace safety understanding
- Feedback delivery
- Motivational techniques
- Materials organisation
- Continuous learning orientation
- Presentations and demonstrations
- Learning style adaptation
- Onboarding experience
- Training and Development
- Safeguarding protocols
- Record keeping accuracy
- Professional boundaries maintenance
- Respect for diversity
- Time efficiency
- Legislation knowledge
- Emotional support and companionship
- First aid and CPR
- Medical records management
- Palliative care knowledge
- Dignity respect
- Elderly supportiveness
- Communication with families
Affiliations
- I love to read, walk and listen to music and catching up with friends
Timeline
Clinical Care Worker
First Point 24 Ltd
2025.08 - Current
HCA
Hallmark Anisha Grange Luxury Care Home
2024.02 - 2025.08
Distinction - GERT Age Simulation
Essex County Council
2019.05 - 2019.05
Safeguarding Train the Trainer - Social Care
Workforce Development
2019.02 - 2019.02
Distinction Level 2 - Dysphagia
Workforce Development Team SLA Online
2019.02 - 2019.02
Dementia Train the Trainer - Dementia Social Care
Workforce Development Team
2019.01 - 2019.01
Supporting People with Dementia End of Life - Social Care
Dementia Trainers
2018.11 - 2018.11
Train the Trainer in Stoma Care - Social Care
Essex County Council
2018.10 - 2018.10
Understanding Parkinsons Health and Social Care - Social Care
UK Parkinsons Excellence Network
2018.10 - 2018.10
Dementia Practice in Learning Disabilities - Dementia
Workforce Development Team SLA Online
2018.10 - 2018.10
Health and Social Care Adults Ofqual Level 2 - Social Care
CIty and Guilds
2017.07 - 2017.07
Intermediate Level Apprenticeship in Adult Social - Occupations in Social Care of Adults and Young Children
Federation for Industry Sector Skills and Standards
2017.07 - 2017.07
Compliance Assessor
Premier Care
2013.11 - 2022.05