Maxine Langley-Cooper
Carbrooke,Norfolk
Summary
Qualified R-SQP with expertise in customer service, event planning, and activity coordination. Demonstrated ability to communicate effectively and resolve challenges with a focus on customer satisfaction. Committed to excellence and fostering positive experiences in all interactions.
Overview
1
1
year of post-secondary education
28
28
years of professional experience
Work history
Livestock Specialist and Qualified R-SQP (QR18417)
AF Group
Norwich, Norfolk
2024.12 - Current
- Assisted members purchasing over-the-counter animal medicines for farm animals.
- Processed medicine purchases by writing prescriptions and contacting suppliers.
- Secured best pricing by liaising with veterinary professionals and suppliers.
- Prepared and processed purchase orders with accurate documentation records.
- Sourced and verified supplier quotations before starting each purchasing request.
- Prepared cost comparisons to support informed purchasing decisions.
- Tracked delivery progress and contacted clients and suppliers promptly.
- Handled customer complaints efficiently to protect positive brand image.
- Managed multiple tasks at once to meet set time frames.
- Answered high-volume calls professionally while supporting customer needs.
- Maintained accurate confidential customer database records for ongoing service.
- Processed orders accurately within deadlines.
- Developed strong customer relationships to encourage ongoing loyalty.
- Resolved complex issues to improve customer experience.
- Coordinated with other departments to deliver seamless service.
Centre Promotions Officer/Visitor Centre Officer
World Horse Welfare
Snetterton, Norfolk
2008.07 - 2024.11
- Warmly greeted visitors to visitors centre in professional manner and provided friendly, knowledgeable assistance.
- Registered guests, issued paperwork, and processed fees.
- Assembled and distributed supplies for guests to complete tour activities.
- Coordinated smooth-running tours of charities facilities
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
- Coordinated promotional activities and trade shows to increase brand visibility.
- Managed marketing budgets.
- Maintained farms social media page
- Prepared, monitored and maintained event budgets.
- Planned and efficiently organised activities, details and timelines for large and small scale events.
- Facilitated catering services and planned menus to complement event theme and client preferences.
- Accepted and processed cash, cheque, card and mobile payments.
- Encouraged members of public to contribute goods and build repeat donations.
- Assisted with stock management and placed orders for restocking merchandise.
Central Purchasing Manager
Potter Leisure Ltd
Hopton, Norfolk
1998.06 - 2008.07
- Oversaw budgets to meet organisational purchasing needs for smooth operations.
- Scrutinised existing practices, identifying ways to reduce cost and eliminate waste.
- Assessed product availability against demand to achieve acquisition and delivery targets.
- Reviewed and renegotiated key contracts to maintain cost-effectiveness.
- Recorded product codes and true costs of delivered goods for accurate reporting.
- Established and managed relationships with new and existing suppliers to strengthen supply chain.
- Assisted in Implemented and maintenance of new Till and Stock system.
- Till Training for all departments.
- Kept clear, up-to-date records of stock, components and materials.
- Maintained neat and clean store areas in line with health and safety policies.
- Investigated missing items, discrepancies and losses.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Supervised warehouse operations, enforcing proper inventory management procedures.
- Facilitated periodic inventory audits and physical counts to proactively address discrepancies.
- Communicated ideas and information clearly and concisely, both verbally and in writing
- Showed initiative and willingness to take on new challenges.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Adapted to new situations and learned new skills quickly.
- Established and nurtured positive professional relationships within working environments.
- Used strong work ethic to meet stringent deadlines.
- Managed time effectively to meet deadlines.
- Monitored stock to maintain consistent supply for inventory.
Education
GCSE's -
Benjamin Britten High School
Lowestoft, SuffolkAmtra R-SQP
Harper Adams University
Newport, Shropshire 2025.03 - 2025.09
Mental Health First Aider -
Yana
Skills
*Communication
*Teamwork
*Problem solving
*Adaptability
*Critical Thinking
*Creativity
*Organisation
*Attention to detail
*Customer Service
*Decision Making
*Multitasking
*Work Ethic
Affiliations
- Horse Riding
- Volunteering for a local Riding Club helping to organise and run events.
- Walking with my dogs
References
References available upon request.
Timeline
Amtra R-SQP
Harper Adams University
2025.03 - 2025.09
Livestock Specialist and Qualified R-SQP (QR18417)
AF Group
2024.12 - Current
Centre Promotions Officer/Visitor Centre Officer
World Horse Welfare
2008.07 - 2024.11
Central Purchasing Manager
Potter Leisure Ltd
1998.06 - 2008.07
GCSE's -
Benjamin Britten High School
Mental Health First Aider -
Yana