Maxine Bennett

Ensuring the smooth operation and financial stability of several businesses, including ABA Limited

ABA Limited, Local Barbering and Beautician businesses

• Supported the preparation of five-year business plans
• Successful onboarding of new business banking arrangements
• Creation of human resourcing documentation to support new staff onboarding
• Advise hiring, training, and integrating employees into the company's culture and ways of working
• Local market analysis to aid ongoing competitive pricing pricing
• Bookkeeping and preparing tax returns, including VAT returns
• Managing monthly financial control and expenses
• Working with a local accountant to produce annual financial statements

• Engaged with customers to provide menu information, and answer questions to enhance their dining experience
• Assisted customers in their purchase decisions, upsell products, and manage special requests or order
• Monitored inventory levels, ordered supplies, and organised stock to ensure availability and freshness of products
• Offered a warm welcome to guests to build rapport, and repeat business
• Handled payments via cash, credit, or digital platforms, ensuring accuracy and security in transactions
• Implemented several health and safety improvements to adhere to health and safety protocols to protect customers and staff
• Maintained cleanliness throughout the deli, conducted regular checks to ensure compliance to food hygiene standards
• Be knowledgeable about allergens in menu items, informing customers to be aware, and prevent cross-contamination
• Managed end-of-month financial summaries, including monitoring the budget and preparing VAT reports.
• Guided and managed front-of-house staff, including coach of new hires on company policies, customer service techniques, and operational procedures
• Perform necessary administrative tasks such as scheduling, reporting, and maintaining customer records, including cashing up at end of day

Reported to the Operations Director of a £10m turnover packaging company:

• Oversight of the full production lifecycle including onward distribution of products to customers local and international
• Leadership and management of over 100 shift based production resources, including personal development plans
• Project manage on average in excess of 100 production cycles at any one time
• Prepare, produce and present the monthly turnover forecasts to operations to manage cash flow and materials supplied
• Manage the continued adherence and maintenance of the ISO9001 Quality Management system

• Responsible for the coordination between sales and production requirements and the detailed planning of product manufacturing
• Managed key Customer stock control for yearly rolling contracts and prepared business analysis using lean manufacturing approaches that led to the reduction in stock valuation by 20%

• Management of internal sales team and day to day liaison with key Customers
• Planned and organised exhibitions in the UK and internationally.
• Managed the internal sales team of 5 responsible for recording and maintaining Customer orders, managing complaints,
• Administered the production of new Customer tenders, including pricing schedules prior to sign off by Management

• Sales order entry and general administration of Customer accounts