Maximus Lowthian

As a Security Specialist, my primary responsibilities involved selling alarms and providing expert guidance to customers seeking security solutions. To ensure their property was adequately protected, I interacted with customers to understand their specific security needs and offered tailored recommendations. I facilitated the first contact process and provided information to maintain customer satisfaction and loyalty. My role required staying updated on the latest security technologies and trends to provide informed advice and maintain a competitive edge in the market.

• Maintained a high customer satisfaction through effective communication and support.
• Developed a comprehensive understanding of security technology, enhancing advisory capabilities.
• Trained, advised, and discussed with new team members on customer interaction and sales techniques.

As an Educational Consultant, my primary responsibilities involved acting as a Tutor Salesman, where I successfully engaged with parents to understand their children's educational needs and provided tailored solutions to enhance their academic performance. I collaborated with parents, provided expert advice and guidance on educational products and services, and met and exceeded their expectations. My role required a deep understanding of the educational landscape and the ability to communicate effectively with parents to build trust and rapport.

• Worked within a script, but had to adapt to each situation.
• Successfully migrated students to a new educational programme that resulted in an increase in client engagement.
• Recognised for outstanding customer service and effort by multiple departments and customers.
• Trained and mentored new consultants, enhancing team performance and productivity.
• Consistently hit sales targets.

I enhanced customer satisfaction as a Client Experience Coordinator, acting as the primary customer service agent. My responsibilities included addressing issues related to broken orders and coordinating solutions to ensure clients received the products they needed, even where initial orders were incomplete. I worked extensively with doors, providing specialised support and guidance to clients to resolve any product-related concerns. Additionally, I managed communication with tradespeople, effectively de-escalating situations with angry or frustrated individuals to maintain a positive client relationship and uphold the company's reputation.

• Worked without a script, changing to each situation as needed.
• Successfully resolved the majority of customer complaints on first contact.
• Developed a streamlined process for handling broken orders with stores, reducing resolution times.
• Assisted in improving customer satisfaction scores through proactive communication and relationship development.
• Received commendations for consistently maintaining a calm and professional demeanour in high-pressure situations.