Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Personal Statement
Timeline
Generic
Maxelle Phillips

Maxelle Phillips

Nottingham

Summary

Dynamic and client-oriented professional with a strong foundation in customer service, communication, and team collaboration. Demonstrates expertise in client and customer facing roles with strong commitment to positive experiences. Skilled in problem resolution with proven ability to multitask priorities effectively. Carrying strong attention to detail while completing projects. Committed to fostering collaborative team dynamics with an open mind for new learning opportunities.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Assistant Manager - Pub

The George Petersfield - Re Cucina Limited
Petersfield, Hampshire
02.2024 - 07.2025
  • Leading with excellent customer service, ensuring repeat business and customer loyalty.
  • Managed shift operations, delegating duties based on staff abilities.
  • Effective multitasking of priorities creating smooth-running pub environment.
  • Increased staff productivity providing comprehensive training with ongoing attention towards potential improvement.
  • Demonstrating positive problem solving skills, effectively improving customer satisfaction.
  • Fostered collaborative work environment, resulting in higher employee morale.

Assistant Trainer and Yard Manager

Tayside Sport Horses, LLC
Woodside CA, San Mateo, USA
09.2022 - 11.2023
  • Detailed oversight of care and management for over 20 client owned horses in training.
  • Efficiently executing care and management duties within fast paced dynamic daily schedules.
  • Building relationships with clients, maintaining communication on all aspects of horse care and training.
  • Balancing yard operation priories, ensuring excellent maintenance of all client owned horses.
  • Working within small team supporting large client focused training program.
  • Coaching clients in the sport of Equestrian Eventing, training individual’s horse to support aspirations.

Education

Bachelor of Arts - 2 years completed - History

Loyola Marymount University
09/2020 - 06/2022

High School Diploma (A Levels Equivalent) - General Education

Lydian Academy
09/2015 - 06/2019

Skills

  • Confident customer service skills
  • Communication driven collaborative working
  • Courtesy and professionalism
  • Strong attention to detail
  • Skilled multitasker
  • Effective problem solver
  • Confident in written and verbal communication
  • Proficient in Microsoft Office

Certification

200 HR Certified Yoga Teacher - Gayatri Yoga School Tenerife, Spain

Affiliations

  • Part time yoga teacher
  • Pursued a career as a young professional in the international sport of Equestrian Eventing.

Personal Statement

I am an enthusiastic professional with a strong foundation in customer service, seeking to contribute my skills to your team. I began establishing these skills in client focused roles within the competitive equestrian industry, further honing them in customer facing roles within the hospitality industry. I take pride in effectively managing multiple customer priorities while bringing a positive attitude to problem solving.

My previous experience in customer-facing environments has equipped me with strong communication skills, a calm demeanor under pressure, and a collaborative approach to team environments. I excel at providing clear solutions and relevant advice, always striving to exceed customer expectations. I bring attention to detail within fast-paced environments, collaborating with the team to achieve shared goals and creating a welcoming, supportive atmosphere for both customers and colleagues.

I am eager to further develop my skills and grow my career in customer service with your organization, contributing a positive and proactive attitude to every interaction. 

Timeline

Assistant Manager - Pub

The George Petersfield - Re Cucina Limited
02.2024 - 07.2025

Assistant Trainer and Yard Manager

Tayside Sport Horses, LLC
09.2022 - 11.2023

Bachelor of Arts - 2 years completed - History

Loyola Marymount University
09/2020 - 06/2022

High School Diploma (A Levels Equivalent) - General Education

Lydian Academy
09/2015 - 06/2019
Maxelle Phillips