Max Zeburtovic
Summary
Results-driven operations professional with leadership experience in high-volume logistics and large-scale event environments, supporting teams of up to 72 associates and supervising 36 staff during events hosting up to 3,000 guests. Proven ability to consistently exceed productivity targets, remove operational barriers, and improve workflow efficiency in fast-paced environments. Recognised with an Innovation Award for implementing a process improvement that prevented ~400 missing items per month. Experienced in team coordination, operational problem-solving, and continuous improvement, with a strong focus on safety, quality, and operational performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Fulfilment Associate / Process Guide
Amazon
Gateshead
2023.06 - 2026.04
- Coordinated up to 72 associates per shift in AFE alongside TL/AM, monitoring workflow and maintaining productivity targets across the department.
- Consistently achieved 300–370 units per hour in pack, exceeding 240 UPH target by 25–54% while maintaining high accuracy and customer quality standards.
- Earned 50+ Positive ADAPTs (productivity and behavioural), recognising consistent high performance and strong operational support.
- Troubleshot scanner, screen, and workstation issues across the AFE department each shift, removing operational barriers and preventing downstream workflow disruptions.
- Monitored and prioritised CPT shipments during shifts, ensuring time-critical orders were located and processed to maintain on-time dispatch performance.
- Identified and escalated 100+ technical issues to RME and IT, supporting rapid resolution of mechanical and equipment issues and maintaining continuous workflow.
- Implemented an AFE Rebin process improvement via CI tool that reduced missing items by ~5–8 per shift, preventing ~400 missing items per month across DS/NS, improving rebin and packing workflow efficiency and enabling higher packing rates; earned Innovation Award.
Club Supervisor
Studio 338
London
2021.07 - 2023.04
- Supervised and coordinated 36 staff during high-capacity live events, assigning responsibilities and monitoring performance to ensure smooth operations and guest service standards.
- Supervised bar operations and cash handling during live events, ensuring accurate reconciliation and compliance with company financial controls.
- Trained and onboarded 30+ staff members, ensuring operational readiness and maintaining high service standards during live events.
- Resolved 100+ guest concerns during live events, ensuring positive guest experience in fast-paced, high-volume environment.
- Oversaw front-of-house and floor operations during events hosting up to 3,000 guests, ensuring safe guest flow and compliance with venue safety regulations.
Sortation Center Team Leader
Omniva
Kaunas
2018.10 - 2020.09
- Led a team of 24 associates in a high-volume parcel sortation centre, ensuring safety compliance and maintaining productivity and quality standards.
- Implemented process improvements that reduced parcel damage by about 8 to 10 items per shift, roughly 240 to 300 monthly, improving parcel handling quality and operational efficiency.
- Monitored sortation metrics and operational flow during shifts, resolving workflow barriers to maintain consistent parcel throughput.
- Reported team performance metrics to senior leadership, recommending improvements to enhance operational efficiency.
Sortation Center Operative
Omniva
Kaunas
2016.02 - 2018.10
- Sorted parcels in a high-volume sortation environment, consistently exceeding productivity targets by at least 20 percent while maintaining accuracy.
- Completed assigned work orders and production schedules with 100 percent on-time task completion.
- Conducted quality control inspections in a sortation operation processing about 5,000 parcels per shift, ensuring parcel accuracy and compliance with operational standards.
- Operated an electric pallet truck (EPT) to load pallets into outbound trailers, ensuring safe pallet handling and efficient dispatch operations.
Education
BA (Hons) - Business Management (Business and Management Studies)
The Open University
2025.10 - 2028.06
Skills
- Team leadership and workforce coordination
- Staff training and onboarding
- Workflow optimisation and operational problem-solving
- Performance monitoring and productivity management
- Warehouse equipment troubleshooting (scanners, workstations)
- Operational issue escalation to RME / IT
- Electric pallet truck (EPT) operation
- Health and safety compliance
- Quality control and operational standards
- Performance metrics monitoring and operational reporting
References
References available upon request.
Timeline
BA (Hons) - Business Management (Business and Management Studies)
The Open University
2025.10 - 2028.06
Fulfilment Associate / Process Guide
Amazon
2023.06 - 2026.04
Club Supervisor
Studio 338
2021.07 - 2023.04
Sortation Center Team Leader
Omniva
2018.10 - 2020.09
Sortation Center Operative
Omniva
2016.02 - 2018.10