Max Stewart

Supported corporate and education clients in onsite and remote environments.
Upgraded networks, firewalls, and switches to enhance performance.
Maintained servers and end-user devices, ensuring optimal IT infrastructure functionality.
Managed SaaS platforms, including Microsoft 365, Intune, and Google Admin.
Contributed to technical projects, improving stability and security of client systems.

Collaborated as part of a large technical team to resolve first-line issues and support second-line queries, providing reactive IT consultancy to address hardware and software challenges efficiently. Maintained detailed documentation of network changes to ensure accurate and up-to-date records, and created comprehensive knowledge base articles to support team operations and knowledge sharing. Successfully balanced these responsibilities while simultaneously completing a Level 3 IT course, demonstrating strong time management, commitment to professional development, and the ability to learn while working in a fast-paced environment.