Max Royle
Brighton,Sussex
Summary
Experienced hospitality professional with several years of experience in customer service and team leadership roles. Holds a degree in Business Management and Marketing and aims to transition into tech sales. Strong skills in communication, problem-solving, and adaptability.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Bar Server
Her Majesty's Secret Service (HMSS)
Bristol
2023.01 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Assisted customers with menu selection, offering knowledge of current special beverages and personal recommendations to build rapport.
Restaurant Supervisor
Cosy Club
Bristol
2021.09 - 2022.10
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Boosted sales through targeted product training and up selling strategy.
- Protected brand image with exceptional restaurant presentation and maintenance.
Restaurant Supervisor
Nanninealla
Brighton, Sussex
2020.07 - 2020.12
- Trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
Conference and Banqueting Team Member
The Grand
Brighton, Sussex
2019.08 - 2020.05
- Memorised complete menu and offered guests knowledgeable suggestions.
- Took accurate guest orders of up to 40 people at a time and relayed information to kitchen about preferences, requests, or allergens.
Restaurant Waiter
The Hilton
Brighton, Sussex
2017.06 - 2019.02
- Gained my first experience in customer service and relations.
- Proven dedication through maintaining consistent early morning starts to prepare for and excel.
Education
A-Levels - Business, Politics and History
Lancing College
Lancing 2017.09 - 2019.06
Bachelor of Business - Business Management and Marketing
University of the West of England, Bristol
Bristol 2020.09 - 2023.06
Skills
- Customer Service
- Communication
- Team Leadership
- Problem-Solving Abilities
- Time Management
- Adaptability
- Attention to Detail
- Conflict Resolution
Timeline
Bar Server
Her Majesty's Secret Service (HMSS)
2023.01 - Current
Restaurant Supervisor
Cosy Club
2021.09 - 2022.10
Bachelor of Business - Business Management and Marketing
University of the West of England, Bristol
2020.09 - 2023.06
Restaurant Supervisor
Nanninealla
2020.07 - 2020.12
Conference and Banqueting Team Member
The Grand
2019.08 - 2020.05
A-Levels - Business, Politics and History
Lancing College
2017.09 - 2019.06
Restaurant Waiter
The Hilton
2017.06 - 2019.02