Max Parkes
Ardrossan,Ayrshire
Summary
Dedicated professional with a strong foundation in sales motivation, store maintenance awareness, and effective multitasking. Demonstrates patience under pressure and proficiency in money transactions and cash handling. Skilled in shop floor maintenance, product display setup, and basic mathematics. Committed to enhancing customer experience and operational efficiency.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Cafe supervisor
The Beach House Cafe
Ardrossan, North Ayrshire
2025.02 - 2025.08
- Handled customer complaints for improved satisfaction levels.
- Assisted customers in menu selection, enhancing their dining experience.
- Oversaw food preparation, maintaining high quality standards.
- Collaborated with management on promotional strategies for better business visibility.
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Fostered a positive work environment through open communication and team-building activities.
- Trained staff members for enhanced productivity.
Shop assistant
Ardeer Service Station
Stevenston, North Ayrshire
2023.02 - 2025.02
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Upheld company policies whilst dealing with returns and exchanges.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Conducted price checks at request of customers for clear communication on cost.
- Managed queue effectively during peak hours for seamless checkout process.
- Processed payments swiftly for improved customer experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Resolved customer complaints professionally leading to higher retention rates.
Gym instructor
The Gym Group
Irvine, North Ayrshire
2021.04 - 2022.07
- Contributed to increased membership retention through exceptional customer service skills and a friendly approach.
- Coached individuals towards a healthier lifestyle with tailored dietary advice.
- Enhanced gym safety with regular equipment checks and maintenance.
- Structured group classes for optimal participant interaction and learning.
- Handle communication with members of the public to address concerns within the workspace
- Risk assessment and overcoming any potential hazards
- Cleaning down gym equipment, following a rota of which equipment had been cleaned and when.
- Being available both in the staff room and on the gym floor to help anyone who may need it, whether it be for questions or to help with any problems that may be present
- Encouraged member participation through well-organised promotional events and challenges.
Assistant
Weightwatchers
Rutherglen, South Lanarkshire
2017.07 - 2018.07
- Working as part of a team of volunteers
- Setting up items for sale at each event night
- Assisting customers on deciding which purchases tailored to their needs
- Processing cash, debit and credit card transactions
- Liaising with manager regarding stock levels
- Tidying and packing up all items at the end of each session
Education
Level 6 - Sports Development
Ardrossan Academy
Ardrossan, North Ayrshire 2017.08 - 2021.06
NVQ Level 2 - Gym Instructor
Ardrossan Academy
Ardrossan, North Ayrshire 2021.01 - 2021.09
Certificate of Higher Education - English
Ardrossan Academy
Ardrossan, North Ayrshire 2020.08 - 2021.06
Certificate of Higher Education - Physical Education
Ardrossan Academy
Ardrossan, North Ayrshire 2019.08 - 2020.06
National 5 - Mathematics
Ardrossan Academy
Ardrossan, North Ayrshire 2020.08 - 2021.06
Skills
- Sales motivation
- Store maintenance awareness
- Effective multitasking
- Patience under pressure
- Money transactions
- Cash handling proficiency
- Shop floor maintenance
- Product display setup
- Basic mathematics
Affiliations
- Cooking
References
References available upon request.
Timeline
Cafe supervisor
The Beach House Cafe
2025.02 - 2025.08
Shop assistant
Ardeer Service Station
2023.02 - 2025.02
Gym instructor
The Gym Group
2021.04 - 2022.07
NVQ Level 2 - Gym Instructor
Ardrossan Academy
2021.01 - 2021.09
Certificate of Higher Education - English
Ardrossan Academy
2020.08 - 2021.06
National 5 - Mathematics
Ardrossan Academy
2020.08 - 2021.06
Certificate of Higher Education - Physical Education
Ardrossan Academy
2019.08 - 2020.06
Level 6 - Sports Development
Ardrossan Academy
2017.08 - 2021.06
Assistant
Weightwatchers
2017.07 - 2018.07