Hi, I’m
Max Longman
Manchester
Judge a man by his questions rather than his answers.
Voltaire
Summary
Dedicated operations manager with over 6 years of experience with one of the UK's fastest growing companies. Track record of improving operational stability, efficiency, productivity and sustainability. Decisive and resourceful team builder versed in technical and people management and process improvement with history of overseeing day-to-day duties of large workforce. Possess in-depth industry knowledge with strong planning and organisation skills to deliver projects in a timely manner. Obtained product management expertise with internal and external stakeholders from operational to regulator level; now looking for next step in sustainability consultancy and management.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Octopus Energy Group Manchester
Operations manager
12.2022 - Current
Job overview
- Promoted and relocated to operations manager; orientated 4 high-performing teams totalling 70 staff and 260,000 customers. Achieved lowest customer waiting time for telephone response (190 seconds) and highest customer happiness (87%) within the UK.
- Advised on product sustainability and recommended energy efficiency improvement methods and pricing.
- Oversaw product development of consumer tariffs and company comms using obtained techniques and methodologies.
- Partnered with external stakeholders to develop new operating opportunities to enhance service and product delivery; oversaw migration of 1.1m Bulb Energy customers.
- Led project management programs working directly with senior leadership and conducted technical meetings with time sensitive projects with external stakeholders.
Octopus Energy Group London
Team manager
05.2018 - 12.2022
Job overview
- First operational member of staff to be promoted to team manager; monitored team development, setting performance objectives and providing constructive feedback for continued growth for 15 operational staff.
- Set achievable targets, motivating team to swiftly progress and achieve in line with company goals across the UK.
- Founded the Octopus Energy Summer Internship scheme. Onboarded 15 graduates and maintained relations and feedback sessions.
- Sought timely solutions to company inefficiencies for the continued smooth running of operations.
- Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
Octopus Energy Group Leicester
Renewable energy specialist
09.2017 - 05.2018
Job overview
- Part of the start-up Octopus Energy team being part of the first 30 operational staff employed; tested and oversaw product development.
- Communicated technical information clearly to non-technical audiences for optimised understanding.
- Designed and managed sustainable renewable energy programmes, managing up to £230,000 in project budgets.
- Established excellent customer relationships for increased brand loyalty and revenue. Delivering end-to-end customer service.
Education
Leeds Beckett University, Leeds
Bachelor of Arts from Sociology
09.2013 - 07.2017
Skills
- Operational management
- Product management and delivery
- Project management
- Contract and performance management
- Policies and procedures implementation
- Renewable and sustainability contracts
- SaaS expertise
- Mergers and acquisitions expertise
Internship
Legal intern - 06/16 - 08/16
Leicestershire County Council - Market Harborough
- Shadowed legal professionals to understand workplace, cade management and network development.
- Completed tasks with strict compliance to government regulations.
- Demonstrated tact when working with a range of clients.
Availability
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Timeline
Operations manager
Octopus Energy Group
12.2022 - Current
Team manager
Octopus Energy Group
05.2018 - 12.2022
Renewable energy specialist
Octopus Energy Group
09.2017 - 05.2018
Leeds Beckett University
Bachelor of Arts from Sociology
09.2013 - 07.2017
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