Max King

• Created a reliable and professional way to gather client feedback on projects. I continue to manage feedback and relay information to the relevant team members.
• Enhanced Servitas analytical capabilities by designing an analytics dashboard within PowerBI. This required the accumulation and standardisation of data, calculating relevant metrics, and designing a bespoke dashboard with custom functionality.
• Writing business cases for potential clients. When starting a new project with a client, a business case must be given highlighting the benefits of implementing new systems and any challenges that will have to be overcome in the process. I assisted with writing proposals and presenting them to clients.

Switch Cars was an automotive trading dealership in Morpeth. During my time here, my tasks were:

• Find vehicles to stock
• Contact members of the public who were selling their cars
• Prep vehicles for sale
• Market vehicles on sites such as eBay, Facebook and Autotrader
• Aftersales care
• Customer service
• Sales

• Executed daily operation procedures ensuring adherence to the company's policies.
• Facilitated smooth flow of customers by effectively managing orders during rush hours.
• Assisted in staff training to enhance teamwork and improve service delivery.