Max Joshua Reynolds
London,United Kingdom
Summary
Business and Marketing graduate with expertise in market research, consumer behaviour, and strategic planning. Demonstrated strong communication and analytical skills in collaborative, fast-paced environments. Eager to leverage academic knowledge in an entry-level role to drive business growth.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work history
Waiter
Frankies Wine Bar
Notting Hill, London
10.2025 - 01.2026
- Advised guests on wine selections during tastings to enhance experiences.
- Managed bar operations, including drink service and payment processing.
- Provided tailored menu recommendations based on dietary restrictions and preferences.
- Ensured efficient service at the bar by overseeing drink preparation and customer engagement.
Seasonal Store Manager
Pines and Needles
Ealing, London
11.2021 - 12.2025
- Managed day-to-day store operations, maintaining stock levels and staff schedules.
- Ensured efficient service delivery while meeting customer expectations.
- Coached employees on upselling techniques, boosting average transaction value.
- Oversaw customer experience initiatives to enhance satisfaction and loyalty.
Brand Representative
Hollister
Guildford, Surrey
03.2024 - 07.2025
- Delivered exceptional customer service to enhance store experience and drive sales.
- Engaged with customers to promote merchandise effectively and boost revenue.
- Conducted stock-taking to maintain accurate inventory levels and prevent shortages.
- Ensured store cleanliness and organization to create an inviting shopping environment.
Visitor Services Assignment
Artisan People
London
07.2024 - 09.2024
- Acting as the first point of contact for all visitors to the museum.
- Providing an excellent customer experience by informing all visitors about the current and future exhibitions, events, and facilities.
- Monitoring the visitor flow and assisting the security team with crowd management, whilst adhering to health and safety procedures.
- Engaged with customers to better understand needs and deliver excellent service.
Customer Support Assistant
Electric Avenue Limited
Ealing, London
01.2022 - 09.2023
- Online marketing, and distribution of leaflets and booklets.
- Showcasing the electric products in the showroom.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
Customer Support Administrator /Print Finisher
Pollyprint Ltd
Ealing, London
09.2020 - 01.2022
- Delivered attentive and friendly service to all customers.
- Managed customer inquiries through phone, email, and live chat for prompt resolution.
- Executed print finishing tasks to ensure high-quality output.
Education
BSc Honours, 2:1 - Business Management (Marketing)
University of Surrey
Guildford, SurreySkills
- Business acumen
- Pressure management
- Customer retention strategies
- Attention to detail
- Event promotion and coordination
- Problem resolution techniques
- Team collaboration
- Customer service excellence
- Clear communication skills
- Approachability and accessibility
Additional information
- Interests : Golf, Football, Fitness, Travel
- Microsoft Office, Google Mail, Microsoft Windows
- References available on request
Timeline
Waiter
Frankies Wine Bar
10.2025 - 01.2026
Visitor Services Assignment
Artisan People
07.2024 - 09.2024
Brand Representative
Hollister
03.2024 - 07.2025
Customer Support Assistant
Electric Avenue Limited
01.2022 - 09.2023
Seasonal Store Manager
Pines and Needles
11.2021 - 12.2025
Customer Support Administrator /Print Finisher
Pollyprint Ltd
09.2020 - 01.2022
BSc Honours, 2:1 - Business Management (Marketing)
University of Surrey